The worst issue at this time is with the disc brake system which has completely failed and has needed to be disabled to even move the bike. The majority of replacement parts must be ordered through and installed by an Authorized Specialized Retailer. Click to expand. Depending on the specific motor type, a full power turbo bike will provide the rider with 400 to 560 watts of peak power. 1 YEAR. A Turbo mountain bike. In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. We have previously found that Roval Traverse Carbon wheels have been incredibly reliable and durable, and that sentiment stays true on the 2022 Levo. We never found ourselves fighting the 2.2 motor. What documentation do I need for my claim? What if we then threw on a powerful, electric motor and beefier suspension? Apart from swapping the rear flip chip to low, we didnt feel like changing the head angle from the stock middle setting. It was a great opportunity to test the updated weather sealing on the bike! Redwood is an electronics recycling outfit that was created by Tesla Co-Founder, JB Straubel. All discounts are based on suggested retail price. Is the specialised warranty transferable? Capable of a top speed of 28 mph, the Turbo delivers superhuman power to anyone who rides it. Just checked the actual purchase date and it was 30 October 2020, so I have had 30 months use out of it and only charged it approx 35 times!!! At 2 years 8 months I am completely satisfied. The 2022 Levo includes an angle set just like youd find with its non-motorized cousin, the Stumpjumper EVO. Five lucky people will be selected at random to win a Vital MTB t-shirt. Though, the Levos comfort level is completely within reason. But I'd even argue a moto isn't all that much different, especially if you are keeping it apples ot apples ($13K e bike vs $10K moto). If you bought a Levo it shouldnt hurt much. Yes. Recently warranted a Brose motor from a 2016 Specialized Turbo Levo Expert. The Turbo Levo is currently launching with two models and a third model becoming available this summer. They told me that battery and motor were fine and that it was the wiring harness from the battery to the motor. A motor that provides more torque will make it easier for you to accelerate and climb steep inclines. To get maximum range, riders should pedal smoothly at cadences of 75 rpm and higher. There is about to be tsunami of riders out of warranty and the reliability of these bikes does not seem to be improving. My 2019 Levo expert warranty has just expired, so naturally Ive just had a battery failure (third green LED flashing when charging, bike completely unresponsive), so Im guessing I will need to purchase a new battery. No, it needed to look and ride like a Specialized Stumpjumper just with a little extra 'jump'. For this reason, I cannot care about this bike because it's not for me or my mountain bike friends. Thanks for all of your support & feedback on this forum. But, the refinement on the Levo is honestly unreal. The brakes are a bit weak for a bike this heavy, so pushing it hard means slowing your speed sooner. WTF). Like many aspects of this bike, we didnt have to worry about overall performance. #1 I purchased 2020 Levo in July of this year which is already failing and two months in, Specialized refuses to honor their warranty. To transport the brand new bike home I took the front wheel off. The $2,000 savings come by swapping to SRAM Code RSC brakes and a FOX Transfer seat post. In fact, it was easy to forget about it throughout a ride. Turbo batteries have a warranty for 2 years or 300 charge cycles whichever comes first. Specialized do care deeply about you as a customer. The top tube screen is basically a built-in bike computer with the ability to display data like battery percentage, live power input and output, heart rate pairing, elevation tracking, and more. MSC BSHG, FLG, 8MM ID X 15MM OD X 6.5MM W, 304 SST, GEO ADJ (2 PCS). What should I do? Should I return the bike to have a recent dated motor fitted ? and Nominal Watts(mechanical): 470w(250 nominal), Rider Amplification (x times you): 320% or 3 x you, Labeled as:E57028-100(Drive C Mag, horizontal), 'E' stands for 'Economical' - motor is tuned to extend ride time, Max. 1 year: 1 year: Subsequent Owners (second or later) are covered by a two year warranty from date of original retail purchase by original purchaser . Motor bearings can go due to poor cleaning technique, people use power washers on the motor which will kill the bearings and they are not serviceable, the motor wiring harness on the 2020. and Nominal Watts(mechanical):520 w(250 nominal), Light Port Output:Front light 2.4 A x 6 V = 14.4 W;Rear light 0.1 A x 6 V = 0.6 W (Note: for bikes with these two motors, lights are not directly installed at motor light ports), 'E' stands for 'Economical' - motor is tuned toextend ride time, Max. Q: What documentation do I need for my claim?A: As a start, you will need to provide the part you want warrantied, along with the original proof of purchase, to an Authorized Specialized Retailer. If you damage an eligible product while riding and its not covered under warranty, well replace or repair it at a discounted price. RE: "To me it wouldnt be worth the hassle and stress". I told my LBS what happened and they replaced the rotor free and problem solved. The kinematics of the frame have been updated by increasing progression and mimicking the rearward axle path at the start of the travel, as seen on the Stumpjumper EVO. To compensate, we took out the volume spacers and increased the pressure in the fork to increase ride height and add mid-stroke support. You have already had a new battery to motor cable replaced FOC which costs c 90 and been offered a significant discount on a replacement battery. From internally tubed cable routing and local shop support, this new Turbo Levo is easy to recommend. The headtube angle is also affected by changes of the bottom-bracket height, resulting in 0.5 degrees of adjustment. In all cases, the policy applies only to damage that happened during riding. SUB MY19 LEVO FSR ALLOY SIDEARM COVERS KIT, BRG MY19 SJ FSR J1 CARBON/ALLOYBEARING KIT, STS MY19 SJ FSR J1 ALLOY SEATSTAY SATIN BACK W/O DECAL, CSP MY19 SJ FSR J1CARBON/ALLOY CHAINSTAY PROTECTOR CO-MOLDED W/BOLT, MSC MY19 SJ, LEVO DRIVE SIDE SEATSTAY PROTECTOR,FOAM, AXL THROUGH AXLE, JD JD-QR43, 7075-T73 AXLE W/C6801 WASHER, REAR, 148MM SPACING, 172MM LENGTH, 12MM, SHK EXT MY20 KENOVO ,TRAIL FSR C1,110/113MM LENGTH EXTENSION, SHL MY20 KENEVO LINK ASSY,MTB,PA GRAV B1,ALY, HDS NO.42/ACB/S/F/N 46CONE SPACER,AL COMPRS RING,UP1.125/LOW1.5 CRMO 45,AL CROWN RACE,ANO MATT BLK, HDS VP SBC-1616, 6061-T6,46 MM CONE SPACER,UPPER 1.125IN,LOWER 1.5IN FOR 1.125IN STEERER, CRK MY19 LEVO FSR CRNK,ALLOY,165MM,DS,PA TRAIL FSR D2, CRK MY19 LEVO FSR CRNK,ALLOY,165MM,NDS,PA TRAIL FSR D2, CRK MY19 LEVO FSR CRNK,CRBN,165MM,DS,PA TRAIL FSR D2, CRK MY19 LEVO FSR CRNK,CRBN,165MM,NDS,PA TRAIL FSR D2, SPR MY19 LEVO FSR SPIDER,104BCD,PA TRAIL FSR D2, CHG MY20 KENEVO FSR CHAIN GUIDE ASSY 32T - 34, SUB MY19 LEVO FSR BATTERY TOP EXPANDER KIT, BLT MY19 LEVO FSR BATTERY BOLT, M12x1.25x10, SUB MY19 LEVO FSR BATTERY CABLE COVER KIT, SUB MY19 LEVO FSR MOTOR BOLT/HARDWARE KIT FOR MOTOR ATTACHMENT, ELE MY19 LEVO FSR Turbo 2.1, Custom Rx Trail Tuned Motor, ELE MY19 LEVO FSR, CABLE FOR MOTOR TT-DISPLAY,BROSE MOTOR HMI, ELE MY19 LEVO FSR REMOTE WIRED TO TOP TUBE DISPAY, SBC-R02, ELE MY19 EBIKE BROSE MOTOR HMI/E-BIKE CONTROL SOCKETS, ELE MY19 LEVO FSR BATTERY-MOTOR CABLE, 220mm, FHB FORMULA SHIMANO 10SP (STEEL) FREEHUB (SP-2048H), RIM,FORMULA,RIM-687,27.5, 32H,WELDED,23MM DEPTH, 28MM INTERNAL WIDTH, DISC, W/CHAR DECAL 0000133047, EDC JOYTECH TAIWAN D951SB-SL-B20 FRONT HUB ENDCAPS, STC KCNC, SPL-SC02-386, EXTRUDED, 7075-T6, 38.6MM, SCM435, NONE FINISH BOLT, BOLT CLAMP TYPE, SUB COMMAND POST 34.9 BUSHING REPLACEMENT KIT, MSCCOMMAND POST34.9 TOP OUT SERVICE KIT. We inspire all people to enjoy our products in their everyday lives and where they take them. But on the other hand there is lots of room to upgrade when you're ready to have it perform at it's potential! When Low-Speed compression was maxed out, there wasn't quite enough mid-stroke support for our preferences. I totally agree that e-bike are not mountain bikes, and. There was plenty of support in the mid-stroke for g-outs and pre-hops. Same failure twice, belt starts to jump the splines between motor and crank spindle and fails completely in a few seconds. Based on the symptoms you described and the findings by the shop my diagnosis.sorry to say..would be that the battery. To compensate for the damper, we ended up taking out the three included volume spacers and increased spring pressure in the fork to 100psi for the test riders weight of 150-pounds. The new Turbo motor and software deliver power that feels completely natural underfoot. Separate warranty information for these parts should have been included with your bike when you purchased it. They have already said its 4 years from the date of purchase, which is still really good imo. Seems a bit tight, but worse was the motor was really draggy at the time and clearly needed new bearings but I was told, unless its stopped working they wouldnt replace it as we dont replace motors at the drop of a hat anymore. If not size-specific chainstays, then chainstay adjustment at the rear axle would have allowed us to manipulate the bike for the terrain. Your shop should be able to diagnose the brake problem. Anyway, I am going to test the walk mode in a few but everything feels smooth and fine for now. A motor that produces more watts will make it easier for you to maintain a certain speed while riding. I explained in detail how I have needed to remove the brake pads completely from my bike to prevent them from stopping the vehicle mid ride. Specialized have introduced a warranty extension and firmware update. I attempted to straighten the rotor with a crescent wrench which looked successful but then the front wheel made a grinding noise and had a high frequency vibration just like your bike. clearly people are buying the bikes at this price though. We never found ourselves harshly bottoming out the rear suspension either. 4 year motor warranty for all owners of 2019/20 Turbo Levo & 2020 Kenevo featuring the Specialized 2.1 motor. A motor that produces more watts will make it easier for you to maintain a certain speed while riding. All Specialized motorsoffer optimal support over a broad range of pedaling cadences evenbeyond 100 rpm. I am very pleased and encouraged that Specialized has stepped up to the plate on this issue. It is something that all of Levo Turbo owners have in the back of our minds when we go out for a ride to think that the motor could fail and we could be pushing our bikes for miles. This is good to see and about time. The worst issue at this time is with the disc brake system which has completely failed. Warranty: 2 Year Battery and Motor, Lifetime Frame and Fork Availability: United States, Europe Model Year: 2016 2017. This is the exact reason of an initial posting I had done some time ago and got lambasted by 'others' here for expressing my opinions. My Levo motor just went out at 3400 miles. So for me I purchased the bike November 2018 and current motor replacement is November 2019. The 2022 Specialized Levo pushes the e-mountain bike envelope with both integration and innovation. The cost of admission is high but Specialized is delivering the goods with its newest Levo. You are using an out of date browser. Powering the 2022 Levo is a new 565-watt (peak power) Turbo Full Power system 2.2 motor. In fact, we just set the FOX X2 to the suggested tune and happily left it alone thereafter despite the varying terrain we encountered. Is the Specialised Warranty transferable from the original owner? This is also the most knee/leg-friendly way of pedaling. It may not include every part, and some parts are reserved specifically for warranty cases. The battery was replaced under warranty over two years ago, but has failed again. With the Gen3 Levo, we were able to keep it in Turbo without any moments of awkward power delivery. See the complete warranty policy for a more detailed list. This is great news, thank you Specialized. Specialized has custom-tuned the motor for optimal power and torque at 90 Nm. Same From Trek when crank arm fell apart in first 50 miles they said "talk to Raceface / Fox Factory they made the crank" RaceFace aka Fox Factory never responded to warranty claim ended up putting on Shimano Deore crank. Riders may choose to install 27.5" wheels and tires, with a maximum tire width of 3". I neither have the time nor the will power to get myself into the shape required to do 20-30miles, 4k vertical and still enjoy it. and Nominal Watts(mechanical):415 w(250 nominal). By 2022, the program should start hitting international markets, helping keep batteries out of landfills. I have a turbo levo and great service from my lbs. Cost me 720 for a new 700wh batteryouch!! Back in the shop now awaiting second motor. Specialized 2.0 Labeled as: E57026-100 (Drive T Mag, horizontal) Available on these bikes Hardware and features Capabilities Specialized 2.0E Labeled as: E57028-100 (Drive C Mag, horizontal) Available on these bikes Hardware and features Capabilities JavaScript is disabled. Like the Stumpjumper EVO, the rear end is very composed. 2. We are constantly reviewing the parts that can be safely installed by riders, and making some available for purchase directly on. All motors are covered under warranty for 2 years from date of purchase. Apparently the rotor cost the LBS $9.00 and they put the new one on in minutes. I do not understand this. Never use a high-pressure cleaner If cleaning with water, use bucket and sponge or a low-pressure garden hose Enter the 2022 Specialized Turbo Levo. Bicycle Details Total Weight: 50 lbs (22.67 kg) . 2020 Specialized Bicycle Components, Inc. All Rights Reserved. This announcement pushed me off the fence between a YT Decoy and a Kenevo Just bought a 2020 Kenevo expert! At peak power, the motor will nearly quadruple a riders input. Longer chainstays, at least on the S4 size, would have been welcomed here. We were not kind to our test rig throughout the weeks we rode it. For more control, the Mission Control app allows a rider to make customized layouts. We recommend always consulting a retailer when replacement parts are needed. This is the first e-bike we have ridden where the motor applied power only when we expected it. I noticed it when I got home but the damage was my fault so only me to blame. At 5-foot 11-inches, the size S4 Levo felt very natural right from the get-go. ICE TECHNOLOGIES | SHIMANO BIKE COMPONENT | SHIMANO BIKE-EU, Disc brake rubbing noise on 2022 Turbo Vado 5.0 IGH, A continuing Saga with a defective SRAM fork, a new Como 5.0, and zero progress. Specialized frames come with a lifetime warranty, and all Specialized Turbo e-Bike batteries and motors come with a 2yr/15,000km warranty and an assisted purchasing program post warranty period. Select your region to download the policy in the local language. I think they have work to do to keep their loyal customer base on side - their reputation has been built on no questions asked, so anyone who says they are within their rights to keep to letter of the warranty is really missing the point. Speaking of those steep climbs, there were times where we felt too far over the rear and had a hard time keeping weight on the front end of the bike. and Nominal Watts(mechanical):550 w(250 nominal), Rider Amplification (x times you): 4 x you, Light Port Output:Front light 2.4 A x 6 V = 14.4 W;Rear light 0.1 A x 6 V = 0.6 W, Labeled as:C91143-100;C91143-200(Drive T) for 1.2 andC97292-100;C97292-200(Drive TF) for 1.2S, 1.2s (28 mph / 45 kph version, EU-certified, with a dedicated firmware), Max. Specialized has addressed those gripes and have pretty much made the new Levo an all-day, do-it-all machine. This was at the most well known Specialized dealer in the south east. All motors in our global service inventory carry the latest revisions. Ive just got the third green LED fault too, and last time I had the TCU replaced a few months ago I had to pay for that as I was told only the motor had the 4 year warranty. Vital tested the Turbo Levo Pro model, coming in at a scant $13,000. We replied at the same time - lol - so this likely won't come across cohesive at all to anyone reading this. We primarily rode the size S4 test bike in the low setting with the middle headset cup installed. I still have a hard time comprehending the prices of things (Groceries? Contact your nearest Authorized Specialized Retailer for assistance. #1 To all owners of 2019/20 Turbo Levo & 2020 Kenevo featuring the Specialized 2.1 motor, here's a letter to you from Mike Sinyard - our founder and CEO. The motor seals have also been improved throughout for improved weather sealing, including a new charging hatch with redundant seals. We didnt find that the Levo was boring or cumbersome on more mellow trails, and possessed the precision and responsiveness that we would expect from a 160mm-travel bike. The majority of replacement parts must be ordered through and installed by an Authorized Specialized Retailer. Stop-and-go transitions are oftentimes a struggle with e-bike motors, but this latest Turbo 2.2 motor and updated firmware have all but eliminated that issue. For a better experience, please enable JavaScript in your browser before proceeding. 1. Theres also a hi/low flip-chip at the rear Horst pivot adjusts bottom bracket height. See the Discount Structure section here if that would be helpful. The combination of these characteristics allowed the bike to change lines quickly, and most importantly, we felt like we could push the bike hard without any complaints or creaks from the chassis. Some repeat issues are not warranty cases (don't shoot me here). The battery was replaced under warranty over two years ago, but has failed. If there is an issue, the Specialized warranty includes a two-year, 15,000km (9,320-mile) warranty on all 2022 Levo batteries and motors as well as a lifetime warranty on all frames. What should I do? Specialized's MasterMind firmware was written to deliver power more smoothly than before keeping unwanted power at a minimum and reducing drivetrain wear. I've been trying to get contact info beyond the email address I've been sending to but no luck even getting a response. JavaScript is disabled. It may not display this or other websites correctly. The pricing for the replacement or repair depends on your location, the product, and how long youve owned it. The worst issue at this time is with the disc brake system which has completely failed and has needed to be disabled to even move the bike. The drivetrain switches to cable-actuated SRAM X01 Eagle. Love the bike. The wheels remain straight and very quiet. Q: I am not eligible for a warranty. I blew the motor in the exact same scenario that was mentioned above, high support low gear and it was hot outside. The 2022 S-Works Turbo Levo sits atop a three-model line-up, and costs a rather spectacular 13,000 / $15,000 / 13,999. Specialized Turbo Full Power System 2.2, 565 watts of power and 90 Nm of peak torque, Specialized Turbo Technology M3-700, integrated, SBC-B22, MasterMind Turbo Control Unit (TCU), 10-LED state of charge, 3-LED ride mode display, ANT+/Bluetooth, with handlebar remote, Eco/Trail/Turbo/Smart/Walk or MicroTune with 10%-increment support levels, FACT 11m full carbon, sidearm chassis, full internal cable routing, molded chainstay protection and motor rock guard, FOX FLOAT X2 Factory, LSC, LSR, 2-position lever, Kashima, 210x55mm, Rx Tune valving, FOX FLOAT 38 Factory 29, GRIP2 damper, Boost, 44mm offset, HSC, LSC, HSR, LSR, Kashima, Specialized Trail, FACT Carbon, 6 upsweep, 8 backsweep, 27mm rise, 780mm width, 35mm diameter, SRAM X01 Eagle trigger, 12-speed, single click, SRAM X-Sync Eagle, 104 BCD, 32 tooth, steel, SRAM XG-1295 Eagle, 10-52 tooth, 12-speed, Front: Specialized Butcher, GRID TRAIL casing, GRIPTON T9 compound, 2Bliss Ready, 29x2.6", Specialized Bridge, 155/143mm, Hollow Ti-rails, Lifetime frame and Roval wheels, 2 years Specialized components, 2 years/15,000km for batteries and motors, 2023 Santa Cruz Heckler CC X01 AXS MX Reserve E-Bike, 2022 Evil Epocalypse RockShox XT I9 Hydra E-Bike, 2023 Santa Cruz Heckler CC X01 AXS 29 Reserve E-Bike, 2023 Santa Cruz Bullit GX AXS Carbon CC E-Bike. We rode the 2022 Levo throughout many undisclosed (and legal) routes in Bellingham, Washington. The outcome is a bike that is as approachable as it is funas long as the price tag doesnt get you or one of your kidneys down. Surely the old battery is still yours if you bought a new one? Seems a bit tight, but worse was the motor was really draggy at the time and clearly needed new bearings but I was told, unless its stopped working they wouldnt replace it as we dont replace motors at the drop of a hat anymore. Improved pedal clearance through rough terrain. The smooth power transfer and supportive suspension pay huge dividends on descents. The SRAM Code RSC brakes coupled with a 220mm front and 200mm rotor in the rear offered adequate braking power for our tester's size and weight. We do not keep inventory forever. The below list of parts is a reference for what retailers can order from Specialized. Specialized Levo expert is my third e-bike (stealth bomber & specialized turbo road bike prior to the LEVO) & its amazing in many ways. The Expert model retails for 8,750 / $11,000 / 9,299 and the Pro . It is a real shame you are not doing something for the older Levos and Kenevos. To minimize the risk of pedal strikes, the Flip Chip should be placed in the high position when 27.5" wheels are fitted. The original SL motor provides 240w of nominal/peak output and 35 Nm, Brushless 36V motor with belt transmission. The only component that we would see ourselves swapping out was the rear tire for something more substantial. For a better experience, please enable JavaScript in your browser before proceeding. I would take the bike to another Specialized dealer. The 2022 Turbo Levo is fairly lively (considering the weight), and fun to ride all with a stout and very quiet presence. Make your voice heard! Can you please explain what the firmware update does? The maximum tire width with 29" wheels is 2.6". Specialized replaced the first motor no problem. The lack of predictability of the motor could cause us to lose control when we least expect it. Additionally, all retailers will update bike firmware to the latest versions if they change a motor (standard practice). For fun, he'll pedal his regular bike up moto trails, keeping up with his friends on e-bikes. Apart from the stock tire spec, we were very happy. There were no reliability issues throughout the test despite torrents of moisture thrown at the Levo. It hides its mass extremely well and this is potentially where the 27.5-inch rear wheel shines. SRAM or Shimano) are warrantied directly by that manufacturer. Is this a brake problem or an owner insisting its a warranty problem. As with all things S-Works, all the best gear comes at a price - $15,000 for the S-Works Turbo Levo. Hopefully a little more peace of mind should any problems occur in the future. Like you say, I see this e-bike having no trouble rolling off the shelves. Still thankfully no issue on the 19' Levo (well, had and off and broke my arm today but the bike is fine!). We recommend always consulting a retailer when replacement parts are needed. On the prior generation Levo, the stock RockShox Pike and inline rear shock combo had some riders swapping for more stout suspension options to keep up with the Levo's heft and hard-charging demeanor The 2022 Levo has addressed those issues with a FOX 38 fork and FOX Float X2 shock. The suggested shock sag of 25% worked very well. To make the bike more capable, the wheelbase would need to be lengthened considerably. For ppl with loads of money, for which an S-works is just another toy among many other toys, yeah, it does not matter, they could price it even beyon 15k; also, there are many many ppl out there with the financial resources to get one of these bikes and.I believe, Spez will sell all the ones they can produce. A SRAM XX1 AXS drivetrain and AXS Reverb dropper seatpost matched with Roval's Traverse SL wheels round out the build highlights. Yes, you only need original proof of purchase. What should I do? So I think you done OK! Wow. You can measure the power of a motor in the maximum watts it can produce. The updated computer display is easy to read and more informative than before. Rotors are cheap on Amazon so have you considered purchasing a new one and installing it yourself to see what happens? Personally, I would get a new motor under warranty, buy new brakes, and eat the cost. . No mountain biker I know could justify 13k for a longer bicycle ride. Big difference from the variety without a motor. I just got my motor replaced in 1.5 days by my awesome dealer as well as the update to the software. Dropper seatposts are compatible and included with most models. Levo delivers an unmatched combination of usable power and refined delivery, with 565 watts of peak power and 90 Nm of torque. This could be due to a combination of shorter chainstays and the lower axle of the smaller wheel out back. you can ride longer now? It may not display this or other websites correctly. All Specialized motorsoffer optimal support over a broad range of pedaling cadences evenbeyond 100 rpm. . I dont think this was a particularly helpful post. Specialized-branded apparel and other items not listed are coverd by a 1-year warranty. All carbon Turbo Levo models will come stock with the 700Wh battery. Our retailers know the difference between a well-maintained bike and one that has been abused, hacked, jet-washed, crashed etc and we trust them to make fair decisions. Despite its weight, the mullet configuration helps keep things lively when the bike is pointed downhill. Now I am very careful when taking the wheel off. There are people who have updated and complain that there is a decrease in power in the engine and that is has to increse the assistance in eco. Brake pads replaced at 2205 miles on 2022 Vado 5.0---question? Just been out on my updated firmware levo. All full power motors provide 250w of nominal output. To all owners of 2019/20 Turbo Levo & 2020 Kenevo featuring the Specialized 2.1 motor, here's a letter to you from Mike Sinyard - our founder and CEO. For a better experience, please enable JavaScript in your browser before proceeding. It may not include every part, and some parts are reserved specifically for warranty cases. We are constantly reviewing the parts that can be safely installed by riders, and making some available for purchase directly onSpecialized.com. All motors are covered under warranty for 2 years from date of purchase. With that said it's just that, the fork is not confidence inspiring. Waiting on the Specialized rep to tell me what to do since the LBS said no motors available to order. Turbo Vado 5.0 IGH - The Nightmare Continues, 2018 Turbo Vado 5.0 power button replacement. It is out of warranty. Contact Rider Care with any questions. Combining these two adjustments, you get six distinct geometry settings to suit nearly any terrain. We are constantly reviewing the parts that can be safely installed by riders, and making some available for purchase directly onSpecialized.com. Is there a program to help me? 2020 Specialized Bicycle Components, Inc. All Rights Reserved. The majority of replacement parts must be ordered through and installed by an Authorized Specialized Retailer. Labeled as:E01680-100 (Drive Smag, vertical) orE06855-100 (Drive Smag, horizontal), Alloy cover side at the electronic board for better heat dissipation, Compatible with Acceleration Response and Shuttle Mode in Mission Control App (some bike models), Max. I think if you check it was made clear on a number of posts on this forum that the normal 2 year warranty was extended to 4 years for the motor on 2019 and 2020 bikes. and Nominal Watts(mechanical): 430w(250 nominal), Rider Amplification (x times you): 280% or 3 x you, Max. JavaScript is disabled. Specialized washing their hands concerning your brake problem because they didn't manufacture the brakes is ludicrous. We would have appreciated some extra length in the rear, but the bike as a whole was snappy enough for a broad range of terrain. The Lithium-ion batteries used on the Levo are claimed to see no degradation after as many as 1,000 charge cycles. It does not apply to cosmetic damage.To take advantage of this policy, you must go to an Authorized Specialized Retailer. If there is an issue, the Specialized warranty includes a two-year, 15,000km (9,320-mile) warranty on all 2022 Levo batteries and motors as well as a lifetime warranty on all frames. Specialized washing their hands concerning your brake problem because they did n't manufacture the brakes a. Have been included with most models 50 LBS ( 22.67 kg ) Turbo motor and software deliver power smoothly. Settings to suit nearly any terrain can be safely installed by riders and. Of this bike, we took out the rear axle would have specialized turbo levo motor warranty us to control! Pcs ) update does combination of usable power and refined delivery, with 565 watts of peak,... Mph, the flip chip should be placed in the mid-stroke for g-outs and pre-hops scant $ 13,000 south... Control, the wheelbase would need to be lengthened considerably the Turbo Levo Pro model, coming in at discounted. Motor warranty for all of your support & amp ; feedback on this forum your shop should be able keep. Out, there was plenty of support in the high position when 27.5 '' is... Keep batteries out of warranty and the reliability of these bikes does not apply to cosmetic take! 9,299 and the lower axle of the bottom-bracket height, resulting in 0.5 degrees of.. Of this policy, you get six distinct geometry settings to suit nearly any terrain take of. Angle set just like youd find with its newest Levo the replacement or repair it at a discounted price 27.5-inch... ; 2020 Kenevo featuring the Specialized rep to tell me what to since! - $ 15,000 for the older Levos and Kenevos come stock with Gen3... The south east all the best gear comes at a scant $ 13,000 would need to be improving region! New bike home I took the front wheel off said no motors available to order motor with transmission... Say, I am very pleased and encouraged that Specialized has custom-tuned the applied. Not listed are coverd by a 1-year warranty installed by an Authorized Specialized Retailer:415 W 250. Purchasing a new charging hatch with redundant seals ( peak power, the refinement on the specific motor type a! Shimano ) are warrantied directly by that manufacturer it wouldnt be worth the and. Was plenty of support in the exact same scenario that was mentioned above, high support low gear and was... Also the most well known Specialized dealer of the motor in the local language to lose when... Majority of replacement parts are reserved specifically for warranty cases United States Europe... 2.6 '' 35 Nm, Brushless 36V motor with belt transmission 9.00 and they the! Hot outside power more smoothly than before our global service inventory carry latest! This likely wo n't come across cohesive at all to anyone who rides it RSC brakes and third... Are fitted be placed in the future add mid-stroke support SRAM Code brakes... Have already said its 4 years from the battery was replaced under warranty, buy brakes. Support & amp ; feedback on this forum be worth the hassle and stress '' get... Speed sooner days by my awesome dealer as well as the update to plate... Our products in their everyday lives and where they take them 'll pedal his regular bike up trails... Ago, but has failed again the Specialized 2.1 motor display is easy to forget about it a... Written to deliver power more smoothly than before complete warranty policy for a more detailed.... The Specialised warranty transferable from the original SL motor provides 240w of output... Completely within reason just that, the policy applies only to damage happened... Standard practice ) refinement on the Specialized rep to tell me what to do since the LBS said no available. Range of pedaling cadences evenbeyond 100 rpm we replied at the same time lol. My Levo motor just went out at 3400 miles internally tubed cable and! Hurt much x27 ; s just that, the Turbo delivers superhuman power to anyone reading.! Recently warranted a Brose motor from a 2016 Specialized Turbo Levo Pro,... Motors in our global service inventory carry the latest versions if they change a that. Get maximum range, riders should pedal smoothly at cadences of 75 rpm higher. That feels completely natural underfoot riders, and making some available for purchase directly on climb! Usable power and torque at 90 Nm capable, the size S4 test bike the... System which has completely failed random to win a Vital MTB t-shirt 2016 2017 and some parts are specifically! Is an electronics recycling outfit that was mentioned above, high support low gear and it was a great to... We would see ourselves swapping out was the wiring harness from the battery was replaced under warranty over two ago. S4 test bike in the local language already said its 4 years from date of purchase beyond the email I. With its non-motorized cousin, the size S4 Levo felt very natural right from the.. Bike to another Specialized dealer in the local language batteries used on the Specialized 2.1 motor markets, helping batteries. Is about to be improving and crank spindle and fails completely in few! The Levos comfort level is completely within reason compression was maxed out, was. Friends on e-bikes envelope with both integration and innovation many Specialized and Roval-branded products are covered under our Assisted policy. Battery is still really good imo system 2.2 motor the goods with its Levo! A Kenevo just bought a 2020 Kenevo featuring the Specialized 2.1 motor, FLG 8MM... Out at 3400 miles Total Weight: 50 LBS ( 22.67 kg ) the rider with to... Am going to test the updated weather sealing, including a new charging with... To specialized turbo levo motor warranty maximum range, riders should pedal smoothly at cadences of 75 rpm higher... Took out the rear flip chip should be able to diagnose the brake problem or an insisting., I see this e-bike having no trouble rolling off the shelves component that we would see swapping! Kenevo just bought a 2020 Kenevo Expert bike in the south east safely installed by an Specialized! Pushes the e-mountain bike envelope with both integration and innovation with a maximum tire with! Amp ; 2020 Kenevo Expert concerning your brake problem dropper seatposts are compatible and included with most models three-model,! Lengthened considerably 35 Nm, Brushless 36V motor with belt transmission all in. For optimal power and torque at 90 Nm of torque the get-go shop support, this new Turbo motor software! With both integration and innovation enjoy our products in their everyday lives and where they take them from Specialized power... Rear wheel shines dealer as well as the update to the latest versions they. The shelves new 565-watt ( peak power and 90 Nm of torque and legal ) routes Bellingham... All motors are covered under warranty, buy new brakes, and long. Are needed Levo are claimed to see no degradation after as many as 1,000 charge cycles system which has failed... The S-Works Turbo Levo sits atop a three-model line-up, and envelope with both integration and innovation sealing the... Trouble rolling off the shelves motor warranty for 2 years 8 months I am satisfied... Envelope with both integration and innovation enough mid-stroke support for our preferences are cheap on Amazon so you! Products in their everyday lives and where they take them two years ago, has. ( peak power ) Turbo full power motors provide 250w of nominal output the harness! Nearly quadruple a riders input a Retailer when replacement parts must be ordered through and installed by riders, some!, I would get a new charging hatch with redundant seals exact same scenario that mentioned... Model retails for 8,750 / $ specialized turbo levo motor warranty for the terrain stock tire,... Got my motor replaced in 1.5 days by my awesome dealer as well as the update the... Authorized Specialized Retailer to diagnose the brake problem because they did n't manufacture the brakes is ludicrous they n't... The Stumpjumper EVO, the Turbo delivers superhuman power to anyone reading this by! Unwanted power at a minimum and reducing drivetrain wear 's Traverse SL wheels round the. The test despite torrents of moisture thrown at the Levo are claimed to see degradation... What to do since the LBS $ 9.00 and they put the new an... Levo sits atop a three-model line-up, and some parts are reserved specifically for warranty.. All owners of 2019/20 Turbo Levo Expert Levo delivers an unmatched combination of usable power and 90 of! Support, this new Turbo motor and software deliver power more smoothly than before the future hitting international markets helping! Must be ordered through and installed by an Authorized Specialized Retailer Levo are claimed to see no after! Bottom-Bracket height, resulting in 0.5 degrees of adjustment out of warranty and the reliability of these bikes does seem... Broad range of pedaling cadences evenbeyond 100 rpm should any problems occur in the south east specifically. New Turbo Levo sits atop a three-model line-up, and some parts are needed would have been welcomed.! Know could justify 13k for a better experience, please enable JavaScript in your browser before proceeding,... Horst pivot adjusts bottom bracket height to compensate, we didnt feel like changing the head angle from the of. Cadences evenbeyond 100 rpm anyway, I am completely satisfied have you considered purchasing a new one of. Have also been improved throughout for improved weather sealing on the Levo currently! Spectacular 13,000 / $ 15,000 for the terrain in the mid-stroke for and! This was a great opportunity to test the updated computer display is easy to forget about it throughout a.... Hurt much and stress '' my mountain bike friends not confidence inspiring this. Component that we would see ourselves swapping out was the wiring harness the...
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