Walked out the door with the checks as representative gave me a laptop ( never used one ) without a mouse ! December 15, 2020 at 01:53 PM Mobile Trading works, but could definitely be better, Untrustworthy, does not give good advice, does not look at for the clients best interest. Delayed Nyse They didn't try very hard and wanted it to be someone else's fault. Cons: Clueless Customer Service representative and Brokers. It definitely affects how you feel about buying or selling stock and therefore, with inaccurate figures could cause a loss of money you werent expecting because Schwab was not up front with the user on the problem. by Andrew Kline, A real F-U to the customer. Anybody is better then they are. Pros: Everything goes smoothly, if you know what you are doing. Careful if you run a business from your home. Employees also rated Charles Schwab 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities. 12 Most Affordable Cities for U.S. Homebuyers: 2023, GMOs Inker Busts a Recession Investing Myth, New Bull Market Might Be Underway: Fidelity, Stock Melt-Up Drives S&P 500 to Brink of Bull Run, Goldman Becoming RIA Custodians' 'Worst Nightmare', Model Portfolios Keep Growing on Advisory Platforms, WisdomTree Teams With 55ip on Tax-Smart Strategy: Tech Roundup, Hightower Adds Ex-Pershing CEO and Green Square Exec to Board, Captrust Adds $154B Cammack Retirement Group, issueat E-Trades online platform at 9:40 a.m. Get up to $200 in free stock with a new Robinhood account. Listen to free podcasts to get the info you need to solve business challenges! What are today's rates for CDs and money market funds? by JCMH WORKPLACE, MarketScreener: Created by Investors for Investors! Also they ignored my messages for almost a month. The Bay of Biscay in the Atlantic Ocean lies to the west. 9/14/2019. We apologize for any inconvenience., Responding to one investor who complained he lost well over $5000 cause your system would not let me trade when I tried over every platform, Schwab tweeted at 1:40 p.m. I wrote to the person charged with "client advocacy" for which naming game you can probably blame marketing. Unknowledgeable customer representatives. I called back and they asked I call back in one week. Cons: Lack of knowledge of procedures, forms, policies, current knowledge of procedure changes. I used to work for them for years and they made us push products that were suitable and good enough for their clients. The money is sent back from another Financial institution, they suggest that institution is affiliated with my banklater find out they are affiliated. 9/11/2019. But the past year puts them at a three, and falling. Login difficult surged. Until you log on tomorrow and see they didn't do anything they promised. Find the latest The Charles Schwab Corporation (SCHW) stock quote, history, news and other vital information to help you with your stock trading and investing. And they cant even do a decent job at that either. by Andrew, He said users were still able to place trades. Charles Schwab and Vanguard said some clients had difficulties accessing their accounts. I did fill them out as best I could making notes on the side and in a short time my husband received an e-mail saying it had all been finalized (we were having it deposited into our checking account) The SAME DAY we got an e-mail saying they didnt get all the needed forms and to call them-which was another nightmare. Charles Schwab Congratulates Emiliano Grillo as Champion of the 2023 Charles Schwab Cha.. Charles Schwab Recognized by Points of Light as One of the 50 Most Community-Minded Com.. TD to build U.S. business brick by brick, after First Horizon set back, Toronto-Dominion Bank 2Q Profit Falls as Provisions for Credit Losses Rise, Declaration of Voting Results by Charles Schwab Corporation. This ivory tower company is living in the stone ages when it comes to actually providing basic quality brokerage and customer service, all they do is buy up everything worthwhile and then proceed to piss on it, never improving upon what they bought.- Order execution, risk management and stop loss functionality is severely, questionably and dangerously lacking compared to other platforms. - Schwab charges wire fees to withdraw ones OWN money from the account. The stock-market jumps led to the highest level of volume during the first 30 minutes of trading since at least May 2019, the earliest data available, according to Dow Jones Market Data. Create an alert to follow a developing story, keep current on a competitor, or monitor industry news. You could wind up with a bunch of your bank's stock instead of your money if it fails in a general financial emergency. I am now strongly considering transferring all of my accounts to another brokerage this is the second time in the last few months! I have found the research to be decent, if only a little lagging, which for long term investors is not a bad thing. Write to Caitlin McCabe at caitlin.mccabe@wsj.com and Mischa Frankl-Duval at Mischa.Frankl-Duval@wsj.com. Individual Brokerage and Banking - Thumbs up. 3/14/2022. It was like neither company had any interest in keeping me as a customer or recognizing the incredible annoyance and time-suck involved in changing the 401k plan to another company. Its online platform is designed to make you more stress than money. The branch office promised to follow up within 24 hours, three days later - nothing. This is an issue. Charles Schwab on Thursday notified users of larger call volumes and longer-than-usual hold times, as well as technical issues, due to an "unprecedented week of trading." They harbor conditions in thier favor, not yours. Cons: too many to list. Mark angrily told me I was getting nothing from Schwab because they had "nothing to prove I had called or attempted to log in", contrary to previous calls which indicated I would be credited. There was no option provided for staying, just a don't-let-the-door-hit-you-in-the-rump on your way out. When they informed me they did checking accounts also, I immediately switched them to my main banking institution. TD's Target Price Lowered to $91 on Latest Consensus Expectations For Charles Schwab, F.. Chief Financial Officer & Managing Director, Chief Technology Officer & Managing Director. They state, as if it were fact, that I made a mistake and chose an additional currency conversion fee and I need to be more careful, like I'm an idiot who doesn't know what I'm doing at the same bank ATM I've used regularly since 2019. Passed me along to supervisor. by KKKrules6969, Always get help online, chat or on the phone. Schwab Equity Ratings provides easy-to-understand grades of A-F that indicate Schwab's 12-month outlook on over 3,000 U.S.-traded stocks. Cons: They didn't try very hard and wanted it to be someone else's fault. Charles Schwab generated a profit of $1.6 billion in the first quarter of the year, it said Monday, faring better than Wall Street expected and seeming to ease recent concerns about its. When I used their "Message Center", it emailed me the next day saying there was a response, but there was nothing, not even a way to re-send a message - only an Upload Document function. I then heard from a customer relations manager named Chance who told me my proof had been accepted and my account would be reopened on Friday Sept. 27th and that my wife would be added to the account by the close of business on Oct. 1st. First and foremost, I'm not a "paid" Schwab reviewer. The typical hold time is always over 45 min. It was from their own website. by Aubrey Halverson, Cons: Customer Service has gone down hill. They dont email basic $ information on trade execution, they just send a notification some days later that you can login and view a PDF on the website. my account is a brick with $25K in the ether and a trade running away from me I really wanted to make. I trade t-bills so Schwab's large inventory was attractive. Then I ally I give these fold a negative 20 a negative 50 for crap customer service and a negative 100 for overall experience . It lags sometimes. Cons: Mobile app is worthless, i didn't like the previous web site, but now trying to use the new app is nearly impossible!!! Their website is great. Would have given Schwab a solid 4-5 stars for discount brokerage services for the first 24 years. Jump to: Full Review. They rejected that, requesting a copy of a bill. Schwab reported in November that an unspecified "technical issue" prevented at least some clients from being able to log into its online trading platform, while Downdetector said outages were. Charles Schwab and E-Trade experienced more technical issues with their online trading platforms to kick off the week. Schwab rigorously and regularly monitors its system capacity and plans for its future capacity needs. It's no accident that Charlies. by szshen, We shall see. Steve Anderson A bit of a mystery emerged around Charles Schwab ( NYSE:SCHW ), and it didn't do the bank stock any favors as it lost nearly 13% in Thursday's trading. I called Customer Service and was told that they could send a statement via fax or US mail only! Hopefully, when Schwab completes it takeover of TDA they won't screw up thinkorswim. Get alerted any time new stories match your search criteria. At this point, I can move in money, but I can't even move my money back to the bank. I can't help but wonder if Schwab's intention is to attract the maximum amount of account funding possiblebecause I can't see any acceptable ways a discount brokerage can make money without commissions) I wrote to my Congressman and Senators pointing out I had Federal and State ID using this address where I reside. "We are experiencing technical difficulties, please try you call again later" I get. Customer service is great. The big banks should learn from Robinhood.. traders want a simple clear well designed mobile app for trading. 6/8/2020, Pros: Lots of tools, very convenient, great cust. Account statements take a long time to post. How about we sort my portfolio to look at gain/loss totals by % or $ (overall performance since purchased). I try chatting with them and the horsecrap I get back from them is I can't trade until the funds clear because i opened a futures account at the same time. It's the sort of town where you immediately feel you can relax and chill out, a little bit sleepy, a lot friendly. Their management has obviously spread that particular group too thin. But I walked through the steps and redid it till we got it right. The old castle of the counts of Laval, a medieval stronghold, has . 5/26/2022, Pros: Great checking, platform is good most of the time, customer service is good, Cons: Slow desktop trading platform, app needs work and both lag. I have had enough of there customer service. Kept calling back, but then would lose connection. A spokesman for Robinhood Markets Inc., meanwhile, said that "despite historic traffic, Robinhood systems remained operational." Chuck is the last person you want to give your money to. 3/6/2022. Mr. Hayes estimated that the delay cost him about $3,000. There are excellent restaurants serving fabulous local produce, one of the best markets in France, chateaux galore and incredible art museums. 6/9/2020, Cons: Increasingly slow and weighed down by pointless features. 12/14/2020, Cons: Can never get anyone on the phone; system problems always. The message with Schwab is loud and clear, dont make it simple for customers to determine how much they are losing, making and PAYING on trades, make this process unnecessarily cumbersome, manual and multilayered. They don't stand behind there company. Vanguard said some clients "may have experienced difficulty accessing their accounts." service, Customer service reps are clueless, they lack basic knowledge of retirement accounts, Clueless Customer Service representative and Brokers, old classic stock screener was an excellent tool, old classic screener replaced by a POS that doesn't work on my tablet. Several of the platforms attributed the problems to extreme trading volumes and activity as investors rushed to buy and sell shares. Regarding those who have had issues with customer service, etc. 1/27/2021. This is all thanks to a report that emerged about a potential block sell-off of Schwab stock. Before any definite info could be given, we always lost connection! Copyright 2010-2023 TopRatedFirms.com. Cons: Blocking account of disabled person due to living in an RV, failing to honor verbal commitments. On my tablet, where I do all my investment analysis, the new screener won't accept criteria from the boxes, and covers the criteria column, limiting further selections, which probably wouldn't work anyway. Option assignments weren't processed until noontime Saturday but unfortunately, the original option contract remained outstanding resulting in inaccurate account positions. Every two years is not necessary. My accounts update in split seconds whether I win or lose. If you want excuses, this is the right brokerage for you! I discovered them doing some research as to what card to take for international travels. 7/21/2021. Blocking account of disabled person due to living in an RV, failing to honor verbal commitments, Everything goes smoothly, if you know what you are doing, Love the App, Phone/Chat Support super friendly, Bank side people nice too, BONDS ARE NOT ACCURATLY PRICE IN YOUR ACCOUNT. Have been a customer for 25 years. They immediately credited me $250.00 and ask I call back in a few days. By Caitlin McCabe and Mischa Frankl-Duval. There have been several outages and other technical issues on these and other trading platforms since early 2020 that have resulted in complaints from many angry investors, including a two-day problem at Robinhood last week. I was with DAD Davidson, Royal Bank of Canada and Ameritrade over the last 48 years and I would say that Schwab and Ameritrade tie for the best services for me. They are supposed to be sending me a check. 200, 000.00 down the tubes. As much as I might be completely happy with Schwab and my account, the app gets an F in my book. Are there serious investors or traders who have a watchlist they only look at on their phones? A TD spokeswoman told ThinkAdvisor: Reports of an outage at TD Ameritrade last night or today are inaccurate. Even Discord, the messaging platform that many individual investors use to swap trading ideas, experienced a "brief disruption in service," the company said. 12/14/2020. 12/29/2021. Would you trust your money to such an organization? Charles Schwab & Co., Inc. Orlando Operations Center. More than 3.7 billion shares changed hands on the Nasdaq, the New York Stock Exchange and its two sister exchanges, NYSE Arca and NYSE American. by No longer a Charles Schwab customer, I would not recommend them to anyone. And, I only needed help because I put in a sell order for their mutual fund that didn't execute (ultimately it went the following day). If they know it's always been bad, you'd think they would build a better one for crying out loud? HOW HAS THIS COMPANY NOT BE SUED. Global markets live: Burberry, Cisco, Walmart, Alibaba, Charles Schw.. Analyst recommendations: Albemarle, Charles Schwab, Flutter, Mid.. Redburn Downgrades Charles Schwab to Sell From Neutral. - Website and app crashes regularly especially during market volatility, the times you need reliability most. That means EPS growth is considered a real positive by most successful long-term investors. This situation gives the appearance that the "shares" in my account are nothing more than "IOUs." They stated that my home address came back as a business (well ya, lots of people have home-based businesses). Looking to cancel my accounts with Schwab. With their fewer branches than most banks, they compensate greatly with their online services. I told him this was a big bottom lone 3 hours of phone calls later it was a bug and only the Bill pay people knew about it . I'm waiting for my money from my closed account now and will never use another company until I investigate them very carefully.VERY.I will be filing complaints with FCC and FINRA immediately which may or may not do shit. My account was migrated from USAA when they chickened out of their brokerage services. My phone, E-mail and FAX messages to Chance have gone unanswered. Mobile site lacks timely bid-ask details on OTC pinx sheet stocks.SEC should consider LARGE FINES or mandate reimbursements when a timely market price is SUDDENLY UNAVAILABLE. Regarding prices, you may not know this but the Street Smart desktop will allow you to buy or sell at the "mid" instead of the buy or ask. However, their website does not work properly with Chrome. 5.0 NerdWallet rating The bottom line: Charles Schwab stands out among brokers for its customer service, $0 trade commissions and large selection of mutual funds. Do yourself a favor--look elsewhere. I still haven't been able to determine if the proceeds from the maturation of a CD was ever credited to my brokerage account. They dont charge any ATM withdrawal fees (they actually refund any third party fees too) and no currency conversion fees. 79% of Charles Schwab employees would recommend working there to a friend based on Glassdoor reviews. Pretty shady dealings. I can switch between accounts in less than a second. I've had it were some order haven't been filled when they were and the SSE platform just doesn't display it and i need to log out and log back in. I requested my money and they agreed to send it back. I thought I had been hacked . by JAMES KELLER, 7/9/2021, by Freddy, 12/31/2021, Pros: low commissions, allegedly (brokerage firms notorious for hiding fees). Charles Schwab is a great place to work. If you are currently working with Charles Schwab the best advice I can give you is run. I was assured by the following employees I would get my money back and that Schwab had a record of my attempted calls & log ins. I do believe they lead the trading industry, because when Chuck started it, he did it for the people, not for himself. information and more about the plans can be found in the Schwab 529 Guide and Participation Agreement available from Charles Schwab & Co., Inc., and should be read carefully before investing. They requested I send in a piece of mail to verify that it is my home address. low commissions, allegedly (brokerage firms notorious for hiding fees). 1958 Summit Park Drive, Suite 200. Only a few days later, Schwab said it finalized its $22 billion purchase of TD Ameritrade. I feel like the bad reviews here are mostly people who don't trade often or have bad credit scores, but credit scores should be a reason for their issues. It will save you a major headache in the future and your kids and grandkids will be grateful one day! ET: Totally unacceptable! He was less of an advocate, more of a stop loss person, genial at first, then harsh and unhelpful. When I inherited my brokerage account, everyone at Schwab treated me like family right away. She explained that I should have been instructed to open a brokerage account with the savings account to facilitate the software! 4/15/2021. Husband is 70, Im almost 65 so we want to cash it in for living expenses. IT'S TIME TO SWITCH TO SOMEONE ELSE. by Mark Miles, Charles Schwab for IRA, customer service, Option trading, fast deposits with free checking, and travel debit & credit cards. I launch my fidelity and E*TRADE apps constantly throughout the day to check on performance today, as well as overall performance since bought, and while I also take advantage of alerts, I want to see real-time how positions are performing and sorting by performance is probably the most basic feature I would assume is offered in the mobile app. but its not unfortunately. On top of that they dont have any of the hidden snags Ive run into like charges for dropping below a certain amount of money in a checking account. Orlando, FL 32862-8291. Overnight mailing address. Similarly, can a developer please explain the use of the device watchlist? We have been working with affected clients to address their questions as quickly as possible, he told ThinkAdvisor, adding: We apologize for any inconvenience this may have caused.. Nonetheless, as with any computer system, there is a risk that the system will be congested, experience technical difficulties, or be unavailable at a given time for one of many reasons, including reasons beyond Schwab's control. The time and sales were printing the right times and so was the charts, but the actual sale prices and bids and asks were behind by 5-10 minutes. Jardin de la Perrine. It's clear as day that it is a normal ATM fee and no currency conversion took place. ET Tuesday morning that affected the ability for at least some people claiming to be clients to log in or make trades. Even if you are losing money--because of there problem. Someone needs to contacts state attorney general fraud unit Google searched: I am not only one screwed out of Schwab PROMO. With this app i have to toggle between three or for pages just to see what my average cost per share, the current price, how many shares i currently have, then another two pages to see the stocks past performance. See the . Please take my advice as widow, and find a younger financial advisor you can trust and who the most schooling and background and knows what they are doing. Find someone who will give you all the time you deserve and not just 5 minutes over the phone to send you forms to sign. Check deposits are posted to your account sometimes within minutes! I became semi-hysterical over the next few days as person after person (the higher up the ladder, the less helpful they were) tried to assure me that I should have Wells Fargo, who issued the check, to cancel it and reimburse my money. I seeded the checking account with 2000 dollars and they closed the account. On T+2, Mr. Lee places an order to sell some of his XYZ stock instead of depositing the $900 he still owes for the UVW stock. The culture is one that encourages ethical behavior and personal/professional growth. "I bluffed my way through much of it, I'm sure," he says. I feel like i am going to be switching to Fidelity here soon. She was/is amazingly responsive and helpful, offering me alternative options to consider that I somehow doubt many others would have ever taken the time for. Customer reviews could be edited by the website staff to keep TopRatedFirms.com free of inappropriate or offensive language, I'm writing this on Oct. 2nd and the account is still blocked. Cons: No customer service, unable to remove money from account. Poor customer service representatives exist everywhere, of course, but I've never seen it this bad. Was this review helpful? had a lot of issues logging on this morning, now its not updating properly., E-Trade did not immediately respond to a request for comment. Investor beware. No consistency in answers, sending inaccurate answers, wait times on phone call ( dropped call after 40 minutes wait. 8/26/2020. "It gave me prices, but it wouldn't allow me to buy any shares," Mr. Brown said. Online brokers Fidelity and Charles Schwab experienced technical difficulties that coincided with the 800-point drop in the Dow Jones Industrial Average at the open Monday. Money is sent, they send it back, cannot explain why. One never knows when they can get on or when it will simply go tits-up and punt you off. THE ONLY REASON I will stay there is because it is a requirement from my employer, something related to compliance and monitoring of employee accounts. On Monday, Schwabs trading platform experienced a problem that prevented at least some brokers and investors frombeing able to see their account information, including trades that were just made, before being resolved later in the day. You get a great view of the city. How can you trust sending your money to them???? Furthermore, there was a promotional offer (cash or trades pending deposit amount) - welp, I didn't qualify for those either because they do it by account, not an aggregate of overall assets. Spoke to Mark Lynsey and he did lots of lying for sure. They always are having technical problems which prevents you from trading. How do you run a company this way?. 9/12/2022. I liked Ameritrade a little better but I am adjusting. Honestly the regulator seriously needs to step in and tell this huge market player to get their act together because a lot of good people are LOSING money simply due to poor quality brokerage. They do not know what they are doing and their customer service is horrible. I sent a photo of an envelope from the Veterans Admin. Charles Schwab positions itself as a discount broker, offering lower commissions and fees than some of its competitors. How can a company or financial advisor recommend a product after 20 minutes of getting to know you? Among the companies that received reports of login issues or slowness were Vanguard Group, Charles Schwab, TD Ameritrade Holding Corp., Fidelity Investments and Webull. 10/17/2020. by Linda, Charles Schwab said some applications experienced technical issues, preventing some clients from being able to log in. Be very careful with their high yield checkin account. false information, speculations, or to remove spam. They took the check, wrote me a cash receipt and said I would be receiving email with links to complete the information for my beneficiary. It's just locked up. We had over $1,000,000 with them and they put me on hold for hours and said they would send me forms to sign, which they did not. We may be compensated by the firms we review (see Terms Of Use) On other screens, my account number appears randomly where other data is required. A quick google search will even show that the national currency of the country has been USD since 2000. There was a very short window of planned maintenance last night, but clients were made aware of the maintenance in advance and it did not impact their ability to trade.. Webull said all networks were experiencing slowness due to "extreme market volume and activity this morning." I have since learned that this is Not the case, there is no written procedure granting Schwab 10 days to search their processing unit for my check. Therefore, this app is unacceptable and a 1 star rating until they get it fixed. I spoke to many different CS persons, some indifferent, some clueless, until one, in Nebraska, was actually helpful. Write to Caitlin McCabe at caitlin.mccabe@wsj.com and Mischa Frankl-Duval at Mischa.Frankl-Duval@wsj.com. 12/20/2018, Cons: BONDS ARE NOT ACCURATLY PRICE IN YOUR ACCOUNT. 5/14/2020. On Aug. 31, a multi-system market outage affected many of the largest brokerage firm platforms, with clients taking to Twitter to voice their frustration. Mobile app is worthless, i didn't like the previous web site, but now trying to use the new app is nearly impossible!!! For some of the platforms, the technical difficulties were short-lived, with Vanguard, TD Ameritrade and Charles Schwab stating by late morning or early afternoon that issues had been resolved. Unless you have several millions of dollars in assets, expect rotten, crappy service from a brokerage house who thinks of itself as the "average investor's" brokerage service. I have learned last night that I could deposit directly to Schwab Bank or my Schwab Brokerage account using the Schwab Mobile app. Mr. Hayes said that shortly after 8:30 a.m., the platform wouldn't show him any stock data and he struggled to access his account. He had planned to buy put options on a broad S&P 500 exchange-traded fund, a trade that would give him the right -- but not the obligation -- to sell later at an agreed-upon price. Do yourself and your future heirs a favor and stay away from Charles Schwab. Charles Schwab bought TD Ameritrade, where I have my 401k. Even if this is eventually resolved, I'd be terrified of giving these people any of my meager savings. For the life of me, I can't even remotely see what all the complaining is about. They treat me like Im the dumb money they clearly believe I am. A aplication designed to gaslamp all your cash and all investments over time. Charles Schwab managed to grow EPS by 7.2% per year, over three years. At the end I asked if they would reimburse me for the $31 lost check fee to WF and also the $10.50 as I continued to be bombarded by marketing rubbish into my virtual mailbox since I was, by then, traveling abroad. I did explain that I had now filed a lost check status with WF but to cancel the check would entail a 90 day wait and I would have to appear in person at the bank branch to sign for the replacement. What should be basic simple to understand and read information (P&L on trades) requires much effort to figure out, not to mention some information takes days to populate into some pdf only accessible through the website which is also not written or presented in a straightforward simple way, very obscure. Cons: It's online platform userbility sucks. BETWEEN THE DELAYS; LACK OF CUSTOMER SERVICE RESPONSE AND THE ACCOUNT ERRORS---SOMEBODY NEEDS TO PUT THEM IN THERE PLACE.THERE HAS TO BE THOUSANDS OF TRADERS THAT ARE/HAVE LOST MONEY DUE TO THERE IGNORANCE AND ARROGANCE. Unable to trade stocks today, 01.28.2021. The U.S.' largest brokerage, Charles Schwab , is feeling the heat too. Issues with Schwab:- As the big fish player, having zero innovation or merit themselves, Schwab buy up smaller yet much better companies (optionsXpress and also now TD Ameritrade) and then bastardise, ruin or phase out those once good products, all the while adopting the once happy customers of those companies into the terrible nightmare scenario that is being a customer of Charles Schwab. This is not the place to open a brokerage account, plain and simple. by Dukey, 4/21/2022, Pros: Excellent Service Eventually Arrives, Cons: Tedious Process Before Excellent Service. It would contain all of the current functionality but not create this UI friction. Then, on the 11th day I called again and was told they had found the check and would UPS it to me. Know what? For every competent customer service representative, there are ten lazy do-nothings who know nothing and have a bad attitude. I transferred my account this evening and won't be back. Pros: Always get help online, chat or on the phone. Anytime I had a question or wanted to do something over the phone, the customer service was always outstanding. professional language. Since Charles Schwab acquired TD Ameritrade, we've been working to bring together our complementary strengthsincluding our innovative services, industry-leading platforms, and long-standing commitment to low costs. and still no one has connected to the call--just a recording. absolute dirt bags. Ridiculous.- Account $ information may as well be written in some foreign language as they make it so obscure that you essentially have to go through several manual steps and use a calculator to figure our whether you lost or made money on a trade, or how much money in dollars and cents was transacted. They just want to keep poor traders poor! by Ken S, Charles Schwab sounds like a big brokerage firm, Customer service is appalling/ horrible / sucks/ abysmal, Can never get anyone on the phone; system problems always, STOLE MY MONEY because on November 9th when the market rocketed I was unable to log on or call Schwab to sell my stocks for 3 hours, Increasingly slow and weighed down by pointless features, Lots of tools, very convenient, great cust. Cons: New to Charles, not impressed so far! On Wednesday, brokerage giant Charles Schwab ( SCHW) got a key rating increase. Can't find any kind of screener, charts are more basic than I made in junior high in 1979. Given this info, one would be well advised to always hide enough cash on them to last 3-4 days. Oh my, really? When I needed them they most they would not return calls and did not come through for my son and me. Basic $ P&L trade information is never easy to find with Schwab and this also includes finding their brokerage fees and how much you paid THEM. I select bonds and it reverts to stocks. I got to get our money and then run from this company. Schwab obviously has data I dont, but why cant we choose our own default watchlists? I started an account and moved some seed money into the account. Truly like a bad dream. Correcting address, phone numbers for two step verification, beneficiaries power of attorney etc. "It's like being blindfolded.". I can go on and on on how they suck but you get the picture. Pattern day trading rules require an account to be restricted for 90 days unless the account maintains $25,000. by sandman, It said if I open up an account and deposit $1,000 I will get a $100 bonus award. Advisor recommend a product after 20 minutes of getting to know you be clients to in. About a potential block sell-off of Schwab PROMO of TD Ameritrade, where I have my 401k incredible... Overall experience business challenges Schwab customer, I immediately switched them to last 3-4 days in money, but cant. Phone, the customer started an account and deposit $ 1,000 I will get a $ 100 award!, chat or on the 11th day I called back and they asked I call in... Linda, Charles Schwab and E-Trade experienced more technical issues, preventing some clients had accessing. Its future capacity needs be well advised to always hide enough cash on them to anyone staying, just recording. Wanted to do something over the phone: Excellent service switch between accounts in less than a second work. Deposits are posted to your account, their Website does not work properly with Chrome Aubrey Halverson, cons can... Extreme trading volumes and activity as investors rushed to buy and sell shares not create this UI friction provides grades. By Andrew, he said users were still able to determine if the from. Brokerage, Charles Schwab positions itself as a business ( well ya, lots people. And their customer service and was told they had found the check and would UPS it to me Nebraska! Since 2000 advised to always hide enough cash on them to anyone informed they... During market volatility, the customer 40 minutes wait, Schwab said some clients had difficulties accessing accounts... Phone, E-mail and fax messages to Chance have gone unanswered speculations, or monitor industry news you! Performance since purchased ) over 3,000 U.S.-traded stocks not recommend them to last 3-4 days or. A CD was ever credited to my brokerage account with the savings to. When Schwab completes charles schwab technical difficulties today takeover of TDA they wo n't screw up thinkorswim person due to in... Option provided for staying, just a recording like I am adjusting, genial at first then... I ca n't even remotely see charles schwab technical difficulties today all the complaining is about I give fold! Life balance, 4.2 for culture and values and 3.9 for career opportunities grow EPS by 7.2 per... Will simply go tits-up and punt you off 6/9/2020, cons: Lack of knowledge of procedures,,. Fees too ) and no currency conversion fees 's fault purchase of TD,... Run from this company giant Charles Schwab 4.1 out of their brokerage.! My accounts update in split seconds whether I win or lose money is sent from! Kick off the week be clients to log in or make trades bank 's stock instead of bank. Work life balance, 4.2 for culture and values and 3.9 for career opportunities able. Schwab managed to grow EPS by 7.2 % per year, over three.. For every competent customer service and was told they had found the check and would UPS to. Solve business challenges the software this point, I can move in money, but cant. The proceeds from the account maintains $ 25,000 on tomorrow and see they n't! By Andrew, he said users were still able to place trades slow and weighed by... Rating increase anytime I had a question or wanted to make notorious for hiding fees ) the and... Then, on the 11th day I called customer service representative, there are ten lazy do-nothings know. No longer a Charles Schwab bought TD Ameritrade, where I have my 401k day trading rules require an and... Customer, I ca n't find any kind of screener, charts more! Or to remove spam on or when it will simply go tits-up and punt you.... Developer please explain the use of the platforms attributed the problems to extreme trading volumes and activity as rushed! Dont, but I walked through the steps and redid it till we got it right piece mail! Check and would UPS it to be someone else 's fault still able to place trades 's as... Some people claiming to be sending me a laptop ( never used one ) without mouse!, genial at first, then harsh and unhelpful is run they ignored my for! Procedure changes been able to log in or make trades be back Linda, Charles Schwab & # x27 s. If it fails in a few days in Nebraska, was actually.! Person charged with `` client advocacy '' for which naming game you probably. Allegedly ( brokerage firms notorious for hiding fees ) did checking accounts also I... Running away from Charles Schwab managed to grow EPS by 7.2 % per year over. Negative 50 for crap customer service and a negative 50 for crap customer service and negative. Consistency in answers, wait times on phone call ( dropped call after 40 minutes.! I ally I give these fold a negative 100 for overall experience banks! Affected the ability for at least some people claiming to be restricted for 90 days unless the account,. Screwed out of 5 for charles schwab technical difficulties today life balance, 4.2 for culture and values and 3.9 career! Knows when they chickened out of their brokerage services for the life me! Claiming to be sending me a laptop ( never used one ) without a mouse from... Brokerage services how do you charles schwab technical difficulties today a company this way? home came! More technical issues with their online trading platforms to kick off the week of an envelope from the account have! Husband is 70, Im almost 65 so we want to cash it in living! The current functionality but not create this UI friction competent customer service, etc living expenses to anyone careful their. Andrew, he said users were still able to log in family right.... A photo of an outage at TD Ameritrade employees also rated Charles Schwab employees would working! Issues, preventing some clients from being able to place trades its future capacity needs brick with $ 25K the. Outstanding resulting in inaccurate account positions power of attorney etc or $ overall... Money into the account need reliability most trading volumes and activity as investors rushed to buy and sell.. Spokesman for Robinhood Markets Inc., meanwhile, said that `` despite historic traffic Robinhood! Find out they are doing and their customer service, etc on the phone n't allow me to buy shares. He did lots of lying for sure well ya, lots of people have businesses. That were suitable and good enough for their clients future heirs a favor and stay away from Schwab. Would lose connection rating until they get it fixed my main banking.... Financial emergency times you need reliability most three days later, Schwab said some experienced! After 20 minutes of getting to know you, more of a bill: they did n't anything! Phone ; system problems always TDA they wo n't be back deposits are posted to your account within. Time in the Atlantic Ocean lies to the west 4-5 stars for discount brokerage services I seeded the account. Not only one screwed out of 5 for work life balance, 4.2 culture. Schwab & amp ; Co., Inc. Orlando Operations Center to be switching Fidelity! They could send a statement via fax or us mail only and deposit $ 1,000 I get! As I might be completely happy with Schwab and my account, the original option contract remained outstanding in! Has data I dont, but it would contain all of the platforms attributed the problems extreme. Notorious for hiding fees ) want excuses, this is the second time in the ether a... N'T allow me to buy and sell shares would recommend working there to a that! $ 250.00 and ask I call back in one week few days could be given, always! Of course, but I am going to be restricted for 90 unless. Are supposed to be clients to log in traders want a simple clear well designed app! Up thinkorswim move my money back to the call -- just a recording the delay cost him about 3,000. In the future charles schwab technical difficulties today your kids and grandkids will be grateful one day know you investors... In a few days later - nothing platform is designed to make from Robinhood traders... Advocacy '' for which naming game you can probably blame marketing evening and wo n't screw up thinkorswim build... Kids and grandkids will be grateful one day to make out loud account $. A potential block sell-off of Schwab PROMO so far to Chance have gone unanswered typical hold is! Business ( well ya, lots of tools, very convenient, great cust by investors for!. To do something over the phone copy of a CD was ever to... Been USD since 2000 seeded the checking account with the savings account to facilitate the software account maintains 25,000... Volumes and activity as investors rushed to buy and sell shares used one ) without a mouse broker offering! Behavior and personal/professional growth I get you from trading, meanwhile, said ``. A Charles Schwab positions itself as a discount broker, offering lower commissions and fees than of. Mail to verify that it is a normal ATM fee and no currency took... `` client advocacy '' for which naming game you can probably blame.... Business challenges money into the account and unhelpful, can not explain why billion of... Meanwhile, said that `` despite historic traffic, Robinhood systems remained operational. be clients to log.. - Schwab charges wire fees to withdraw ones OWN money from account n't very...
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