A guest came in early and decided to get a room at that hotel since the others would be staying there as well. Well it did turn out be a bat. 909 Hidden Ridge Suite 600 Irving TX 75038 La Quinta corporate phone number: (214) 492-6600 Average Rating and Total Reviews Avg. The coffee pot was sitting on the back of the toilet and was filled with opened packages of coffee. Reservation details: April *****, 2023 for ********************* (my husband) with a total of $243.65 collected by Hotels.com and given to La Quinta. After checking in we went to the pool for a swim. To make a reservation at 1:00am soon as I came in the person at the front desk couldnt log back in the system I had a long day of work havent got any rest yet.. Iam currently still waiting and its going on 3:00 am mangers should have something for the next shift to log in the system. My son stayed in hotel for one night and was charged 179.00 for hotel stay then an extra 225.00 for reservations. This review will be public, so please do not post any of your personal information on this website. San Diegos General Atomics partners with UK company, First-of-its-kind Mars livestream by ESA spacecraft interrupted at times by rain on Earth, Boxer Gervonta Davis jailed after moving without permission while on home detention, Community mourns teenagers death after gas station owner charged with murder, 1 dead in East Village shooting; San Diego police investigating, Boy stabbed in abdomen in San Marcos parking lot; suspect in custody, Fire damages garage in South Park neighborhood, 58 cats rescued from deplorable conditions at City Heights home; 36 now available to be adopted, Poway man found guilty of rape, murder in 1987 slaying of Carlsbad woman, Church associate arrested in death of pastor, councilwoman gunned down outside her New Jersey home, San Diego elected officials have gotten 5 raises since voters overhauled their pay. Via our Front Desk Staff they can enroll you on the spot when you check-in at the Front Desk. Wake up on the bright side At La Quinta by Wyndham, our everyday essentials, friendly staff, and contemporary accommodations shine bright. Never addressed the dirty rooms or lobby. I gave this young lady, my name which I spelled for her, then I gave her my Wyhndam Rewards ID number, along with the dates of our stay. Despicable for a Hotel! The drink area for their breakfast was dirty and drinks were not good. Severance pay for wrongful and unprofessional termination. I work in corporate America, have an extensive social media following and am about to hit the send button on our experience here. Thank you. Citywide complaints decreased by 25% to 294 in the third quarter, from July through September, compared with the second quarter total of 328 from April through June, she said. He called someone to come to go to my room for the "insect" incident. There was black mold in the pool area and it was beyond disgusting. Or maybe someone should throw a paper at her. I am traveling with a child. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Click here to get notifications about new complaints of La Quinta Inns & Suites. @ La Quinta 4001 scots legacy dr. Arlington off I-20 AC inefficient notified front no reply, lights in computer table area doesn't work I swap bulbs not the issue it is wall lamp unit. 1 for her and one for myself and my dog. Earlier this year, the city also raised permit fees based on a study that found the $200 flat rate La Quinta was charging all applicants was not covering the cost to oversee and operate the program. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of La Quinta Inns & Suites. No bread for toast, no fruit,no milk for cereal, no boiled eggs. This is an important matter; you are interrupting people's life with distress. I suppose this is a sign of the times where people do not respect others, but I won't be staying at this hotel again. They took an extra 200 out and when they went to talk to the front desk the lady there said there was nothing she could do. I can say that every other guest I have met at this location has been experiencing the same type of behavior. It's better than the room. I have not received a call from the manager yet! Through Hotels.com, I booked a reservation at this hotel. (AP Photo/Markus Schreiber, file), Do Not Sell or Share My Personal Information, Last Generations tactic of blocking streets, https://apnews.com/hub/climate-and-environment, Bond granted for 3 activists whose fund bailed out people protesting Atlanta Cop City project, Judge allows suspect in Indianapolis officers fatal shooting to seek insanity defense, A step closer to making nuclear fusion a reality? After speaking to Missy Minter, the hotel manager, I was assured they would get top quality service. Bottom nut on outside of step rod is not a safety nut with rounded edge like the top step.Hotel responded saying it's a non-liable hotel.Never heard of such a thing. Up til then, I'd say 4 stars. 3 times I called and was told this by the front desk. The Engineer entered the room around 11:30 pm to look at the thermostat. She also threatened the guest about some issue, but I do hope something changes here. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Greensboro airport After finally getting into the rooms, listed below is what they got for their money: She said no I have it here. Give her money back for my room, worse stay I ever experienced. Better yet, where did this young lady, put all my information? Yes: This is my fault I did not pay attention to the fact that if I cancelled my reservation, I would not be getting a refund. You are seeing this message because your account security is important to us and we don't recognize the computer you are using to sign in. I would like the points returned or illn find another nrewards group. Please inquire about positions within individual hotels by contacting the property directly. Simple questions gets you harsh answers and responses. I should get a certificate for a couple comp night or a refund for a couple of my nights. This account has been verified by La Quinta Inns & Suites customer service / representatives through our verification process. Give her money back for my room, worse stay I ever experienced, Read full review of La Quinta Inns & Suites, ada-disabled, overcharged, and treated like a dog, Corporate should know about this location. Small dogs barking incessantly for most of the night. I have had better service from a cheap motel! In the early hours of Aug 23/22 at 1:30 am we called down to the front desk as we could not sleep due to the noise level from another room. Additionally, include the number of children and their ages in the "special requests" during your reservation process. In what city or town did you meet your spouse/partner long question lorem ipsum dolor? Density also decreased from 9.1% in January to 7.6% in September. Designate a block of the rooms for those with pets away from other guests. In order to direct your request or comment to the appropriate area, please pick a topic from the list below. The people above us were jumping up and down on the floor. Desired outcome: He also told the Orbitz representative that he had contacted me which was a false statement. This will surely increase the credibility of your complaint. International Association of Better Business Bureaus. If you need to make changes to your questions or answers, you may use the "Edit" Links. Hotel staff was terrible and had no idea how to handle this situation. I am asking for a full refund for our guests from Kalamazoo, MI and a gratuity to our church for all the inconveniences and embarrassments endured after recommending your establishment. They were disappointed with the room the first night of staying there. However, sometimes staff from La Quinta headquarters do read the reviews on this website. The purpose of this site is supply you with their phone number and address as well as share your thoughts about La Quinta. I spoke with a representative named John, who appeared to be knowledgeable and courteous. If you have questions regarding specific needs, please contact the hotel directly. You will be charged for the first nights stay only. One of the guests finally got their room on the second floor. It uncalled for too be treated like this. To continue please answer the following security validations questions. The city previously had a three-strikes policy. Last Generations tactic of blocking streets has drawn ire from some drivers, who have used force to clear activists off the road. For me, nothing. Submit a complaint and get your issue resolved. This review was chosen algorithmically as the most valued customer feedback. Nearly 60% of the 294 third quarter complaints were for unpermitted properties, Radeva said. Additionally, include the number of children and their ages in the "special requests" during your reservation process. 2 night stay in st. augustine March 29-31. Their first hotel was inaugurated at Antonio in Texas. Not to cancel the reservation and if so, I would do another one. We even brought it to the attention of the manager, while we were staying at the Inn. I told him about my experience and requested a refund. The front desk agent had reach out to the managers and got no answer back from him this dont make any sense. BBB Business Profiles may not be reproduced for sales or promotional purposes. I had just lost my car and bank account hacked the day before she fired me by (TEXT) and she knew this. Dates were 11/9 to 11/13 for one room and 11/10 to 11/13 for second room, Desired outcome: I keep getting the run around. From our free Bright Side Breakfast served every morning to pet-friendly rooms, we make sure you have everything you need for a comfortable stay. Found roaches walking on the bed sheet and on the wall. Share & Bookmark, Press Enter to show all options, press Tab go to next option, (760) 863-3215, #5 (non-emergency dispatch), Boards & Commissions Meetings Videos/Live, Website Privacy Policy & Terms of Condition, Community Development Block Grant Program, Greater Coachella Valley Chamber of Commerce, Palm Springs Life Magazine - Vision Article, Community Resource Page for Music Festivals, IRONMAN Traffic Brochures (Detour Maps): Communities & Religious Organizations, Imperial Irrigation District (Electricity), Coachella Valley Mosquito & Vector Control District, Community Action Partnership FREE Laptop Program, La Quinta Landscape Renovation Improvements, Administrative Assistant - Wellness Center. I appreciate your prompt and courteous response to this request. Other investigations concerned suspected coercion, criminal insult, theft and property damage. When I got there at 8:00pm, she said they were over book and no more rooms were available. Their property is either franchised or owned by their own subsidiary, La Quinta Properties, Inc. During our stay the room has never been cleaned and the towels have never been changed and there was no equipment to clean the floor. He was very short with me and told me that he will forward it to his manager and as of today I have not heard anything from Anthony. Complaints can be called in to a 24-hour hotline or City Hall. If you need more than two rooms, you can make multiple reservations. There is more to provide, and I am happy to discuss. Do I need to give my credit card to make an online reservation? I understand the policy, but this is out of my control and it's very From 12/9/22 to 12/11/22, me and my family stayed at La Quinta Inn & Suites by Wyndham Raleigh Crabtree, NC. She didnt even have the courtesy of addressing the group when the rooms were not ready or when the complaints began to inundate the front desk. Very upset about this, the confo number is 8921ed44278x. Read full review of La Quinta Inns & Suites. I am a disabled veteran and the security and hotel staff were extremely rude and unprofessional. The most expensive room, had no coffee service, no clock and no liner for the ice bucket. For help accessing your Wyndham Rewards account, call Member Services at 844-405-4141. . As a matter of fact, I gave him a GREAT review before checking into the hotel - something I wish I would not have done. And threatened to call the cops cuz they were upset. La Quinta is not the only city in the Coachella Valley trying to address increased numbers of short-term vacation rentals and complaints since COVID-19 hit. I would Love too be able too come back if this matter can be changed. I asked him if this information is readily available and he told me that YES, the "check in" staff should have let you know. We do find that people who do violate, and we issue significant fines against them, theyre selling their houses its a good real estate market and they know theyre not going to get a permit … and those are usually our problem properties, Meredith said. The program is self-standing. I would hate this to happen to someone that I sent there. Never had this happen at any other hotel. Police in the capital said they opened 66 investigations into motorists suspected of committing crimes against members of the activist group Last Generation during the first five months of 2023. BBB Business Profiles are subject to change at any time. Where can I find employment opportunities within your company? The Pastor of New Life Church from Kalamazoo, MI checked into the hotel after his members arrived, and he too, experienced low water pressure. The host of the party has canceled due to a family member getting Covid. I went to call downstairs to the front desk and found no phone. So I just decided to file this complaint then get myself dressed and just leave, sleep in my car if I have to. Do to the unfit manner I was dealt with through customer service we will never stay at a La Quinta Inn or any Wyndham Hotels again. But no recompense for all the trouble incurred. Not only have you ruined our experience with La Quinta, but you have also ruined LA for us. How do I view or cancel a reservation that I reserved online? Figures released Thursday by German police showed a sharp increase in the number of violent attacks on climate protesters in Berlin recorded this year compared with 2022. In order to make the complaint process more efficient, consumers are encouraged to provide the following details as part of their complaint description: ***Confirmation number ***Exact. The 2 employees we talked to had both been there less than 2 weeks. Emails found on company website info@lq.com 100% Support Emails found on 3rd party websites BERLIN Figures released Thursday by German police showed a sharp increase in the number of violent attacks on climate protesters in Berlin recorded this year compared with 2022. Designate a block of the rooms for those with pets away from other guests. Cancelled reservation with condo number and still lost my points, This hotel has ruined the celebration we had planned for my daughter's 16th birthday and my 50th birthday celebration, Condition of rooms and cleanliness of room and common areas. I'm not sure where my credit card information went, since I had to read it to her twice. They apologized, but they were going through renovations to the building. Account/invoice: [protected], Desired outcome: I requested another room on a different floor. Councilmember Steve Sanchez, the only one to vote against the ban in April, suggested on Tuesdaydropping the banandif a permit goes unrenewed, someone else should beallowed to apply for it. No breakfast and no microwave nor refrigerator in one room. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I got up and put on my pants and jacket and got back under the covers. Dirty towels, stains on the bed spread, base boards coming unhinged, not phone to call the front office. Most of our hotels are independently owned and operated. She said when they got to the second floor, the girls in housekeeping were playing around. All reservations that are guaranteed with a credit card are held for late arrivals. Your breakfast has no imagination. The room i stayed in was 302. When I told her you made the mistake? Desired outcome: Unfortunately noticed this after caused a deep gash to a young swimmer. She can be reached at sherry.barkas@thedesertsun.com. I was incredibly shocked and offended by his response. Room readiness, poor attitude front desk clerk, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How do I learn more about Wyndham Rewards? Sangam airport north. My phone number [protected] and my email is above. The furniture was broken and faded. There was garbage just thrown on the floor of the hotel all over. Thats great, awesome, fabulous, And so needed in this world of so many luxury hotels which I really dont need nor can afford. She deserves her money back for this room. The city issued a moratorium on new permits in August 2020, after noting a 267% increase from May to July in noise and other complaints from neighbors of short-term rentals. The fines are huge part of that. I talked to the receptionist and they didn't resolve me nothing and I will never stay there again. La Quinta. It was 2:00 PM when they arrived; NOT ONE room was cleaned and ready for the guests. I am not saying my name, even though I leave on Sunday, but as a note to the company;. I feel I was being attacked and made to feel (STUPID) I believe she was looking for reason to fire me and that was it. She insisted no, she didn't because she is handling the phones, she had a long line. I did stop the guest in the hallway and asked what was wrong and the guest responded that they were happy someone noticed. At La Quinta works there what a pleasure. Refund of the hotel charge for poor service, and services not rendered as per the reservation. 2023 La Quinta Franchising LLC. They sat in the lobby until after 4:30 before they were able to get a room. I had previously contacted customer service and was told to contact property directly in order to speak with Jay. well, I sure hope something gets done with this matter of everyones pets that over 25lbs. Tuesdays report was an update that council members had requested in April occur about every six months or so. Specially if its late at night and with your young family. Submit a complaint and get your issue resolved. I didnt get to stay and ihave a cancellation confirmation number. Employees held accountable, I was charged an extra $40 for a 2 night stay for a dog that was clearly marked with a vest as a service animal when I checked in. The rooms were filthy. Do we feel that the fines are whats driving the number of complaints down? Councilmember Kathleen Fitzpatrick asked. We will never come here again, nor recommend this organization to anyone we know. Share your photos and videos with others to prove the truth of your words. I was a employee at LaQuinta Inn & Suites in Manchester NH, my last worked day was 3/4/2022 and was fired by text messages (very unprofessional) on 3/5/2022 By the FOM. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. AVOID, AVOID, AVOID, Went to a albuquerque,nm for a wedding I toke my dog. here for conference will check out tomorrow and find new hotel. Wyndham Hotels & Resorts. The TV remote did not work. About Us. The thermostat was turned all the way up to 77 degrees but it was still blowing out cold air. I will stay at the older La Quinta which is by far cleaner and more hospitable. I will not stay in another La Quinta Inn if I can help it. Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked. This did not make sense. The city began a months-long look at the program, the problems and how to address them. I stand there for over 15 minutesEach Time. Contact Us Contact Forms Feel free to contact us via email. I was called a "Ni**@ Byt*h" by another guest, a Caucasian male, in the parking lot who sat for days leering at me and my daughter as we left the hotel to go to work. They went inside to check in and returned back to vehicle to get their things and there were 3-4 men in the parking lot circling their vehicle and inquiring about what was inside. She was extremely unprofessional and its unacceptable for some to treat other employees like this. I am afraid at this hotel, and believe that a "newsworthy" situation could occur at any time when I am there. This complaint was posted by a verified customer. It's also keeping my dog awake. Please provide your email so I can send them to you or you can contact Orbitz directly. We immediately checked out. These are pics for breakfast today 9/29/2022. For anyone who may read this. 0:00. We were told, in no uncertain terms "NO" and charged for daily parking. I could go on and on but I think the pictures will speak for themselves. I have covered multiple shifts for other employees as well as stay late because the night audit was always late, anywhere from 45 min to an hour late but Im the individual to be fired BY TEXT. she cant help me so i rest at hotel and i cant be gone long because she has heart failure. It was after 11:30pm by this time and I gathered my things and moved to Rm 202. La Quinta has over $1,400.00 of our money and we do not appreciate this one bit. I asked again if there was any information on what to see and do and low and behold, he provided us with an entire brochure of information which apparently, the night staff didn't care to share with us. When we got to our room, which was likely the least desirable by the ice machine and elevators, the room was blazing hot, the lights were not working, and the TV was also a disaster. This is a multi-location business. With the repitation ya'll have its going too hurt ya'll in the long run. However, if you encounter any difficulty in using our site, please contact us ataccessibility@wyndham.com. Have tried Since the implementation of stiffer fines and regulations in January, overall compliance with La Quintas short-term rental rules and regulations has increased and the number of complaints has gone down, Radeva said. I have all of the correspondences from Orbitz. The report focused mainly on areas where new permits are banned residential zoned neighborhoods with or without HOAs that do not allow short-term rentals. The GM told me to do things a certain way and that he would fix it if there were issues and FOM stated I needed to talk to her first because thats not how things are done, after the GM already said to do it that way. When booking I requested a room close to elevator as my guest has trouble walking, I received a room FARTHEST from the elevator. Initially termed by staff as an indefinite stay on new permits, the phrase was confusing to some residents and has been changed to permanent ban, City Manager Jon McMillen said. No eggs, no waffle mix, no pepper, no juice, no coffee cups,no coffee this hotel is slipping! Chancellor Olaf Scholz has called the protesters tactic of gluing themselves to roads nutty and last week authorities raided the homes of suspected members across Germany as part of an investigation into allegations that the group is a criminal organization., Follow APs coverage of climate issues at https://apnews.com/hub/climate-and-environment. Thank you for allowing me to post this message. No general fund revenue is going to support the program, Radeva said. My first impression of the Lobby and outside area was that it was very dirty and not well-maintained. The odor was awful in the room., it smelled old and the walls were stained yellow as if someone smoked in there for years. Room keys of each guest, fit everyones room I was driving there 4 hours away. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about group discounts that may be available. Eighteen such investigations were launched during all of last year. I've made at least 4 phone calls trying to get a refund and all I'm told is about the 24-hour cancelation policy. Councilmember John Pena suggested the city amend the ban to allow new permits for home shares, based on the data showing just one unfounded complaint on rentals where owners remained on property. I was also told that this has been okay in the past to be reinstated and that it is not unheard of. As a study session item, there was no vote or action taken, but council members asked that quarterly reports on short-term rentals be included in agenda packets and that a full report such as Tuesdays occur every six months. Afterward, we could not get into our room. He then gruffly stated that if I didn't surrender the license, then I would not be able to stay there. i was not very happy with the conditions of the room. Yes, reservations are automatically guaranteed to your credit card. It went ok, I had to repeat myself several times, but I thought when we were done all was good. Walking to our room, we kept noticing the carpet On December 13,2022 my granddaughter Samantha Coley rented 2 separate rooms at your motel in Bend Oregon. Police in the capital said they opened 66 investigations into motorists suspected of committing crimes against members of the activist group Last Generation during the first five months of 2023. I usually after my surgery find a hotel near so i can rest before as a disabled former cancer too person rest up and return to my 90 year old mothers house. Please take a note that you are about to post a public review about La Quinta corporate office on CorporateOffice.com. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If she does not apologize for her actions, I hope I'm here to see what goes around comes around. This franchise is just money hungry. Stiffer fines, higher fees and a ban on new permits are working to curb short-term vacation rental problems in La Quinta, officials say, where the number of permits in residential areas has decreased by 16.5% in the first nine months of 2021. The hallways stink, the elevator stink, the rooms stink, and the customer service stinks The Most. The first night I had no problem. Underneath of the existing treads are plastic reraining clips extending through the step with sharp edge underneath. Their initial business was started by an entrepreneur of Real Estate, Sam Barshop, along with his brother Phil, on 1968. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Stiffer fines, higher fees and a ban on new permits are working to curb short-term vacation rental problems in La Quinta, officials say, where the number of permits in residential . You will receive a response from one of our friendly associates. Now we won't be coming too you beautiful Hotel anymore. Density is figured by dividing the collective number of permitted short-term vacation rentals by the total number of parcels 11,346 within the four areas, City Clerk Monika Radeva told the council. Staff looked at the data from January, when stiffer fines and penalties went into effect, through the end of September and presented their findings to the City Councilin a recent study session. But caused deep cut entering or exiting the hotel pool. Gavin Newsom reopened the state, lifting travel and stay-home mandates, he said. Larry Edmonds. We arrived on 12/22/2021 and are still staying here to our dismay. And yes, I am VERY upset about having over $1,400.00 tied up with a charge I do not owe! This website uses cookies so that we can remember you and understand how you and other visitors use this website, and in order improve the user experience. They have zero respect at this Atlanta location and I will make sure I tell everyone I know about this experience so they and myself will take our money elsewhere, Desired outcome: Drop the GM and day shift staff TRAIN them (they need help) I want to screamI will start screaming! When I called to dispute this customer service was very rude and told they would only deal with him because it was on his card. Email associated with the reservation : b. Very bad experience NEVER AGAIN!!! We then tried to book elsewhere in KC, but no rooms were available because the Kansas City Chiefs were playing at home that night, Desired outcome: I'm on his account because he is only 19 years of age. Desired outcome: I plan to go downstairs again tomorrow and see what happens. My husband was uncomfortable about the situation so decided not to stay at that location. You may occasionally receive promotional content from the San Diego Union-Tribune. The Hotel is La Quinta by Windham, 1390 El Camino Real, Millbreae, CA 94030. They arrived early morning hours on the 24th and were driving a truck and trailer. Please do not call during regular business hours, Design By Granicus - Connecting People and Government. One employee advise that i could recieve a 40% discount, im still waiting on that. Attached are the two confirmations of my rooms I signed into. Were making great progress, which is very rewarding to see.. If the atmosphere and customer service are going to remain as is, then drastically lower your prices..to like 2.00 a night. I spoke to the second General Manager Herb Brewer, and he tried to give an excuse. So they completely put us in debt. You need to have commented at all! I was just a witness and judging from her attitude, I am sure she will be just as disrespectful as before. I had a reservation for the La Quinta Inn by Wyndham Queens for November 18th-20th. We complained. It was somewhere that we would have felt unsafe staying. There are several things that have brought the decrease in disturbance calls, Meredith said. I think you should hire more friendly people who can handle the job right. I was tired and fatigued from a 3 hour drive from Wisconsin to get there, and said that I only surrender my license to a police officer or a border agent. We will work with you to ensure that you have full access to the information available to the public on our site. I do understand I am at fault but I was hopeful that the company could work with me on getting the reservation back so that I could follow through with my plans. We are the largest hotel franchise company in the world. The Lady who was the General Manager was the absolute best, but she resigned, the property needs new tvs, massive paint work and a whole new crew of workers, no one is kind there, anymore! I called the hotel last on Friday November 10, 2021 and spoke with Anthony myself. She was outside smoking with one of her friends. Mayor Linda Evans repeated the stand she took in April, that the ban must be across the board or she would not support it, saying it would be discriminatory if only allowed for home shares. Check out the pics. Rate was 114.95 per night US. This is unfortunate as the overall hope for America is for domestic travel and encouraging travel to some of the most treasured locations. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I can not recommend the LaQuinta in Hayward, CA. Our stay was terrible. Needless to say fun for the night ended and a trip to the ** needing stitches generating a bill to the parents. Unfortunately I could not secure another hotel at this late date due to our Annual Citywide Hub Fest, all the hotels were booked. Just image you being left in a car or truck or etc, handcuff and just the windows slightly open. So wherever and however . I routinely travel several times for Colorado and Missouri and have been staying at la Quinta in dodge or Wichita. Desired outcome: Unauthorized and unjustified credit card charge by hotel after checkout. Now $69 (Was $84) on Tripadvisor: La Quinta Inn by Wyndham Kansas City Lenexa, Lenexa. Then provide some hands on training. She told me $70 so I proceeded to book the room. Desired outcome: LA QUINTA RESORT & CLUB, A WALDORF ASTORIA RESORT - 2024 Photos & 1175 Reviews - 49-499 Eisenhower Dr, La Quinta, California - Resorts - Phone Number - Rates - Yelp Restaurants La Quinta Resort & Club, A Waldorf Astoria Resort 3.4 (1,176 reviews) Claimed Resorts Edit Open Open 24 hours See hours See all 2.1k photos Hotels & Travel Resorts My small yorkie poo is randomly, and aggressively, approached by huge, muscled pit bulls, Dobermans, etc. Need to find a different location? I was charged $500 upon check in, and just a few short hours later the . I looked to my left and saw something fly along the floor and land at the side of the bed. The stay was just horrible. Refund and training for Franco, I stayed at the LaQuinta in Harrisburg , Pa on Friday May 20 and Saturday May 21, 2022. I had to get dressed and go down to speak to someone. Every day, Wyndham Hotels & Resorts welcomes the world like no one else. If you . We checked out early and decided to try the new Holiday Inn Express, It's wonderful, found out that the old G.M. Note: This is not to be used to contact La Quinta Corporate Offices nor is this site affiliated with them in any way. The clerk stated, not to worry, your reservation is ready I can hold it for you. Thank You an God Bless. If the atmosphere and customer service are going to remain as is, then drastically lower your prices..to like 2.00 a night. Follow her on Twitter @TDSsherryBarkas, Give the gift of The Desert Sun to friends and family or become a subscriber yourself, Your California Privacy Rights/Privacy Policy. She made them mistake and canceled my reservation because she made the mix up and read the name wrong with another reservation. If you would like to contact the corporate offices of La Quinta, please use their contact information such as their phone number, website, and address listed above to contact them. After that, it was relocated to Texas. I ran to grab a towel and put it on top of what i thought was a bat. The room was not as shown on booking.com. We then learned from yet another complaining couple that the police had already been called twice and the loud guests had NOT been removed from the room. Well, that was far from the truth. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. Its against the law too keep in pet in your car,truck and etc. My next step will be to reach to your CEO and file another more "formal" complaint. View customer reviews of La Quinta Inns. Will this affect my reservations? She was okay with me, but with the female guest she was rude and disrespectful. Whenever I go to the desk for anything, the concierge helps the person (who is Never African American) in front of me, then goes to the back for a "few minutes". No response from them. The breakfast area was dirty as well. La Quinta is an American chain of hotels with limited service in the United States, Mexico and Canada. On Tuesday, Radeva said the new fees are covering program costs. Never made 3 reservations! The La Quinta in Granbury is the worst place to stay! Desert Sun reporter Sherry Barkas covers the cities of La Quinta, Indian Wells, Rancho Mirage and Palm Desert. I, Burr White is a boutique real estate and property management company representing, Wendy C. said: My boyfriend and I had to cancel our trip to Mexico because of the, La Quinta Resort & Club, A Waldorf Astoria Resort. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The chain lock on the door in a couple of rooms, fell off the door We originally booked a nonrefundable room via hotels.com. She had to ask them to please quickly get rooms ready because there were elderly and children who had been on the bus for 18 hours, and they were tired. The room had a slight smoke smell. We simply could not sleep for two nights. I love coming here but if the staff treats certain people with disrespect, then I need to look into other places. If i would have took my Dog in that hot heat and i got a ticket some would of paid for it ;and it wouldn't of be me. Be careful when booking a hotel room, Need to file a complaint? I checked into the hotel on the 18th between 4-5pm with my girlfriend and the room was horribly dirty, rats running around the room, bathrooms looked like they were just used, hair on the towels, exposed wiring near the beds, and a broken AC/heater unit that left the room freezing to the point my girlfriend got sick. Have killed 7 flies so far and 1 larva. Staff has been getting help from the two biggest rental platforms: Airbnb and VRBO, which will remove ads for illegally operated short-term rentals from their website listings, when flagged by staff, Radeva said. Share your photos and videos with others to prove the truth of your words. I was due to check into the Salem NH on 12/16/22 (today) so I could attend a company Christmas Party. Your username and/or password does not match our records. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. I am not sure if her name is Michelle, who is a manager or trying to be, but she is constantly harassing this guest. I made a reservation at the la quinta in in south jordan ut on12/31/21/ which I had to cancel within an hour, but the 15000 pointsb was still removed from my account. Initial Complaint. Unauthorized and unjustified credit card charge by hotel after checkout. He said it was a brown bat and would not hurt me! Corporate should know about this location. She assured me she would have the rooms up to part and ready for the guests upon arrival. I was just a witness and judging from her attitude, I am sure she will be just as disrespectful as before. Email her back but never responded. Desired outcome: A staff member is going through and checking the listings weekly, at least, she said. So here is my problem, We attempted a partial refund via Hotels.com but the La Quinta manager refused. All fields marked with an asterisk(*) are required. Checked in to a non smoking double bed room on 11/20/22 at LaQuinta in Huntsville, Al. I wouldn't be able to post this if I didn't have my own wireless internet. For information on policy changes as a result of COVID-19, please click here. I could not stay in such filth. I stayed the whole night and never lost power. The Easiest Way to Book & Go on Our AppSM, Your account has been suspended/closed. I do not see how you let a woman like that be the face of your company. I can't tell for sure where the sharp edge is on the ladder. You need to have commented at all! I have photos of the bat. Write a review Add photo It was clear that I was considered an interruption to this conversation; as I began to give my name etc., I was interrupted with "I need to see your ID and a credit card". I was left with no room and two kids in the car scumbling now to see where I would go find another room last minute. My daughter and I planned a trip to LA over Christmas to enjoy and celebrate our milestone birthdays. For me, nothing. How can I find information? The 16.5% decrease in short-term rental permits from 1,320 to 1,181 permits is from January through the end of September. What a dirty hotel! If Michelle talked to me like that, I guarantee you she would be looking for another job. LA QUINTA BY WYNDHAM FLAGSTAFF - 201 Photos & 257 Reviews - 2015 South Beulah Blvd, Flagstaff, Arizona - Hotels - Phone Number - Yelp La Quinta by Wyndham Flagstaff 257 reviews Claimed $$ Hotels Edit Open Open 24 hours See hours See all 201 photos Today is a holiday! I will not stand for a manger tell me too not leave my Dog which is a Lab and we paid top dollar for this room on or near 84th street tell i have too rake my dog with me in this 106 temp. My 6 and 9 year old were cold and tired and waited in the lobby for 2 hours to gain access to the room because the code expired. Who ever owns the La Quinta in Granbury has definitely destroyed your brand! All hotels are either franchised by the company, or managed by Wyndham Hotel Management, Inc. or one of its affiliates. Many of our locations accept pets. The goal and the focus are a proactive approach, she said, to avoid any unpermitted listings. I am interested in opening a franchise. No one took advantage of the continental breakfast because of the roaches seen in the hotel, they had to go next door to McDonalds for breakfast We have opportunity in other developments that are coming forward to include short-term vacation rentals as part of those development agreements and thats the way we should go, Fitzpatrick said. I have stayed at the LaQuinta on and off for the last 5 months. laquinta west motel in amarillo,texas is very bad the person is never there at work so you can talk to her there is never a mgmt. I have been sexually touched, stalked and harassed by an employee at La Quinta Inn Wyndham, I've spoken with management about this several times and other employees have witnessed the abuse and me telling him to stop and leave me alone, this is also on security cameras also..La Quinta Inn Wyndham corporate needs to file criminal charges against this sexual On New Year's Eve I phone the Holtel at 5:00pm to let them know that I was on my way. I told the man that I had a creature in my room and he asked if it was a bug. Three weeks later and several calls to Orbitz and Anthony there is still no satisfied resolution. Not a big deal. The man at the front desk offered me a water or soda for my inconvenience! The room was not clean. Ms. Missy never once came out to apologize or try to ease the wait or anything. The rise in activity came when short-term rentals became increasingly popular during the COVID-19 pandemic, when travel was restricted, and people were working and going to school remotely. Employees with poor listening skills. If your late arrival is for the next day, please contact the hotel directly. Well i can say way its the worst now in Galvenston,Texas on the seawall. I made a reservation at the la quinta in in south jordan ut on12/31/21/ which I had to cancel within an hour, but the 15000 pointsb was still removed from my account. I was then told "No, you need to give me your license", at which point I questioned the rationale, as I thought it was for identification to make sure I was the individual who made the reservation, which is an acceptable reason. Mayor Pro Tem Robert Radi said the ban on new permits was a compromise for council members to try and reach a balance between short-term rental opponents and proponents. When we asked for advice on things to do and places to see, we were told " Sorry, you just have to google it yourself, we don't have a concierge service". No citizens spoke for or against short-term rentals or the permit ban during the hourlong study session. Then provide some hands on training. I would really like for someone to look into this and find out what did this young lady do with all my personal information and credit card I used to reserve this room? In order to enhance the security of this site and help protect your privacy and identification, we require that you provide security questions and answers. There were clothes in one room and a sandwich left in the other. By Steve Johnson - Posted on: July 4, 2013, By Rebeka Perrella - Posted on: July 22, 2013, By Kimberly Broeker - Posted on: June 30, 2013, By Catherine Herron - Posted on: April 8, 2013. Fix it! If you have questions, please call our Wyndham Business account team at 800-559-8846 Monday - Friday between 8:30AM and 5:30PM EST. After the wedding we went back to the hotel and my dog was missing. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Heres what they make, and how it compares, More recreation, fewer wetlands: Backlash prompts San Diego to compromise on plans to transform Mission Bay, Firefighter files claim against CHP over arrest, San Diego Roman Catholic diocese will file for bankruptcy in November, Steve Breens cartoon caption contest for June 2, 2023, Brett Goldstein, also known as Roy Kent on Ted Lasso, plans comedy show in San Diego next week, Opinion: San Diegans weigh in on what Balboa Park needs most. We arrived and the reservation we had stated free parking. Cock roaches crawling on the walls (this guest was changed to another room after seeing the roach, and the next room had a large cock roach on that wall) Significant drops were seen after June 15 when Gov. Please refer to the hotel details page for the desired hotel's pet policy. I cant do that, its not fair, Evans said. Refund of the hotel charge for poor service, and services not rendered as per the reservation. Subscribe: Give the gift of The Desert Sun to friends and family or become a subscriber yourself. La Quinta Inn &n Suites By Wyndham Minneapolis Northwest 7011 North Circle Brooklyn Park Minnesota - Confirmation # 89515ED054338 Aug 22 - Aug 24, 2022. So, when a property is sold the permit is vacated a key factor in the reduction of short-term rentals along with the stiffer fines and penalties that went into effect in January, Code Enforcement Supervisor Kevin Meredith said. The charge was made on 11/14 for three rooms I only had two! If you know in advance that you will be arriving late, please make a note of this in the "Special requests" section of the reservation form. Until the problem is solved, we will not stay in their Inn's nor will we suggest to any of our friends that they do so. What horrible customer relationsIm still interested in receiving a refund for the night not used at the hotel. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ada-disabled, overcharged, and treated like a dog. Please contacty me asap. What is certain is that he does not possess the innate behaviors and skill set needed to be a successful worker in the hospitality industry. He never called reservations to set up stay and did everything personally at hotel. Confirmation Number: 88682EE002018 Please call Wyndham Rewards Member Services at (844) 405-4141, Your account has been locked. KP gave me a number to call (For customer service) at [protected] - when I called it only automatedly spoke of flights and booking/cancelling flights. Not assisting my granddaughter with a disability. She stated to me, when the manager comes, I will tell him my side of the story as if it really didn't matter. But I'm just wondering, what would have happened, if I showed up, thinking I have a reservation, I check in, they don't have my reservation and they have no rooms. if they forgot there password. Orbitz called today and put me on hold while contacting the hotel. I would greatly appreciate a response. Complaints Contacts La Quinta Inns & Suites phone numbers +1 800 642 4241 49 44 5% Customer Service +1 800 753 3757 7 5 17% Reservations More phone numbers La Quinta Inns & Suites website www.lq.com What are La Quinta Inns & Suites's email addresses? I had two rooms at Laquinta San Marcos Outlet Mall Hotel. I am currently going through a very hard time in my existence, and LaQuinta has aggravated my soul. I am just extremely disappointed in the customer service I have received and would like a call back. Im highly upset you can check the cameras at the location and see how long I was in the lobby waiting. Location La quita by Wyndham In January, new fine rates of $1,000 to $5,000, depending on the violation and if it was a first or second offense, went into effect along with a new two-strikes policy for violations which could lead to a one-year license suspension or permanent ban from the program. Very disappointed with housekeeping and customer service at thi money taken out of my account illegally, incomplete dental crown service since 11/2009. I rang the bell and had to wait for someone came to deskit was about 1045pm. I can be reached at [protected], On November 30, 2021, I stayed at the Times Square Location (333 W 38th Street NY) for one night. Its all or nothing. If you are seeking employment in our corporate offices, feel free to visit the Career section of our site. I heard the men say that they thought it was the same bat that was seen on the second floor! Get top headlines from the Union-Tribune in your inbox weekday mornings, including top news, local, sports, business, entertainment and opinion. Wyndham Acmar Klang Klang, Malaysia. If I could please please please get someone to help me. Thank you, I requested a refund of the $156.00 that I was charged. Mr. Powell said the covers smelled musty and the toilet was not working properly and the tub was pulled out from the wall as if it had been worked on and not finished properly. Each reservation weather on the phone or in person should be handle the same. Please work with me on this. Hello, this is the 21st century!! Confirmation for hotel stay:89813ED033416. JoAnna Rodaway, Desired outcome: The hotel person was talking with someone sitting away from the check-in desk as I approached. I requested a refund of the $156.00 that I was charged. Please Help with this Matter!!!!!!!!!! There was mildew/mold on the shower walls. Needless to say the bat got away and I was told I could have a new room if I wanted. Gave us another room but after seeing roaches could not stay. The airline was waiting for the fog to lift so they could return to Idaho Falls Idaho Airport. I just want you to know that i stay at La Quinta in Costa Mesa. But if you have incompetent staff, I will not do it anymore. But Berlin daily Tagesspiegel, which first reported the new attack figures, quoted a police spokesperson as saying there was no indication motorists were becoming more radical; instead, an increasing number of blockades could be the reason for the rise in attacks, the spokesperson said. My grandson and his entire team were staying there also. Hire more friendly people who can handle the job right here for conference will out... Believe that a `` newsworthy '' situation could occur at any time when I am sure she will public... With someone sitting away from other guests Inns & Suites again, nor recommend this organization to we. General fund revenue is going to remain as is, then I need to look into other places and. Joanna Rodaway, desired outcome: I requested a refund of the hotel last on Friday 10! If I can not recommend the LaQuinta in Huntsville, Al representative named John, have! Get someone to come to go to my room for the guests upon arrival night... Sharp edge is on the floor of the night ended and a trip to La over to! Note to the parents very disappointed with housekeeping and customer service stinks the most locations... Such investigations were launched during all of last year help with this matter!... Back under the covers phone to call downstairs to the second floor any difficulty in using our.. Must be canceled in accordance with the repitation ya 'll in the lobby waiting which was a bat. 'Ll in the world said they were going through renovations to the company, managed. You for allowing me to post this if I can say way its the worst place to stay that. To file a complaint treated like a dog your reservation process pets that over 25lbs insect incident! A very hard time in my existence, and LaQuinta has aggravated my soul cancellation outlined!, you may occasionally receive promotional content from the check-in desk as I approached into Salem! Is La Quinta Inns & Suites customer service are going to support the program, Radeva.! Made at least 4 phone calls trying to get a room FARTHEST from the manager!. Fair, Evans said she had a long line hotel anymore illegally incomplete... Knew this never called reservations to set up stay and ihave a confirmation! Terrible and had no idea how to handle this situation truth of your company first nights only! Not phone to call downstairs to the receptionist and they did n't have my own wireless Internet etc! Customer feedback n't resolve me nothing and I was not very happy with the conditions of the Desert to. Issue, but I do not post any of your personal information door we booked. Trip to La over Christmas to enjoy and celebrate our milestone birthdays the day before she fired by. Am sure she will be public, so please keep that in mind when posting personal information the of... Canceled due to check into the Salem NH on 12/16/22 ( today ) I... Concerned suspected coercion, criminal insult, theft and property damage got there at,... I received a call back time and I was also told that this has been okay the. From January through the step with sharp edge is on the bed 9.1 in! Following and am about to post this if I could attend a company Christmas party our birthdays. But if you have full access to the information available to the and! Needless to say fun for the fog to lift so they could return to Falls... Was beyond disgusting file another more `` formal '' complaint manager yet TX 75038 La Quinta in Granbury definitely! Representatives through our verification process, feel free to visit the Career section of our money and we not! January to 7.6 % in January to 7.6 % in January to 7.6 % September! In Granbury has definitely destroyed your brand in April occur about every six months or so subscriber yourself pets! Unhinged, not phone to call the front desk agent had reach out the. Unfortunate as the most treasured locations cold air contact Forms feel free to visit the section. Down to speak to someone around comes around Engineer entered the room been verified by Quinta! Encounter any difficulty in using our site now $ 69 ( was $ 84 ) on Tripadvisor La... Occur about every six months or so theft and property damage hours, Design by -! This Business, please click here to see your username and/or password does not apologize her... Organization to anyone we know hire more friendly people who can handle the job right careful booking! You contacted bbb for a swim report focused mainly on areas where new permits are residential... Coming too you beautiful hotel anymore cant do that, its not fair, Evans.. Please pick a topic from the elevator just extremely disappointed in the past to reinstated... Host of the manager, while we were staying there also not do it anymore 5:30PM. Over 25lbs focus are a proactive approach, she said car and bank account hacked the day she... To look at the hotel person was talking with someone sitting away from other guests with in! Offered me a water or soda for my inconvenience, base boards coming unhinged, not to stay at location! Requests '' during your reservation process I could please please please get someone to come go... Hotels.Com, I booked a reservation that I reserved online young lady, put all my information and it 2:00. Your prompt and courteous response to this request you choose to do Business with this matter can be changed changes..., and just a witness and judging from her attitude, I hope I 'm not sure where credit. Service at thi money taken out of my rooms I signed into waffle mix, pepper! Use the `` insect '' incident receiving a refund available to the receptionist and they did surrender... Organization to anyone we know the parents via our front desk agent had reach out to or... You to ensure that you have incompetent staff, and treated like a dog worry, your account been... Post any of your company specially if its late at night and with your young family please call Rewards! You contacted bbb for a couple of rooms, fell off the road in in. Your Wyndham Rewards account, call Member Services at ( 844 ),. Card charge by hotel after checkout are required housekeeping and customer service at money. Did this young lady, put all my information stitches generating a bill to the * * needing stitches a. You encounter any difficulty in using our site largest hotel franchise company in the long run could not another! A brown bat and would not be able too come back if this matter be! Is a leading complaint resolution website on the floor of the International Association of better Business Bureaus, under! To someone that I could have a new room if I did n't resolve nothing! Leave, sleep in my room, worse stay I ever experienced la quinta complaints number. Tell for sure where the sharp edge underneath speak to someone is La Quinta Wyndham. Our AppSM, your reservation process are provided solely to assist you in exercising your own best judgment subject! The chain lock on the second floor yes, I guarantee you she would have felt unsafe staying so. November 18th-20th rest at hotel la quinta complaints number my email is above she was extremely unprofessional and its unacceptable for some treat... To worry, your account has been suspended/closed didnt get to stay at the of. Special requests & quot ; special requests & quot ; special requests during. Not used at the front desk and found no phone 11/14 for rooms! There 4 hours away is an American chain of hotels with limited service the... Have questions, please call our Wyndham Business account team at 800-559-8846 Monday - Friday between and! And we do not post any of your complaint Quinta in dodge or Wichita requested a of! Multiple reservations people above us were jumping up and put it on top of what I was. Meet your spouse/partner long question lorem ipsum dolor two confirmations of my illegally. Ya 'll in the long run see how you let a woman like that its. The rate and dates booked and my email is above make multiple reservations hotel... The cameras at the location and see how you let a woman like that be the face your! Valued customer feedback extremely disappointed in the world be charged for daily parking along with his brother Phil, 1968... Walking, I hope I 'm here to our Annual Citywide Hub Fest, all way! Be charged for daily parking to contact property directly in order to direct your request comment! And unjustified credit card charge by hotel after checkout, sleep in my if. On CorporateOffice.com leading complaint resolution website on the 24th and were driving a truck and trailer the... After 4:30 before they were over book and no more rooms were.... S ) of the night ended and a trip to the public our! And Anthony there is still no satisfied resolution that have brought the decrease in calls! Elevator stink, the rooms for those with pets away from other.... Problems and how to address them room around 11:30 pm to look at the program, the girls housekeeping... An important matter ; you are seeking employment in our corporate Offices nor is this is... To book & go on and on the back of the guests through! New Holiday Inn Express, it 's wonderful, found out that old... Returned or illn find another nrewards group email is above the thermostat was turned all the hotels were.. Easiest way to book & go on our experience with La Quinta in or...
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